Product Owner

GT Independence, LLC; Grand Rapids (MI); Hybrid; USD 90,000 - 110,000; Full time

Job summary

GT Independence, LLC is seeking a Product Owner to translate the product roadmap into clear requirements for a defined domain. This role manages backlog health, defines outcomes, and aligns with IT Development, Compliance, UX Research, Launch & Enablement to drive delivery that meets business and regulatory needs.

The position supports a hybrid work model, collaborating with stakeholders to prioritize work and guide solutions from discovery through delivery.

Qualifications

• Experience translating roadmap themes into actionable requirements, user stories, and acceptance criteria.
• Backlog management and agile delivery practices across cross-functional teams.
• Ability to assess value, impact, dependencies, and tradeoffs with stakeholders.

Responsibilities

• Break down roadmap initiatives into epics, features, and user stories with clear acceptance criteria.
• Conduct discovery to refine requirements and scope in partnership with product leadership.
• Coordinate with UX, analytics, operations, and compliance to validate requirements and intent.
• Own and maintain the product backlog for the assigned domain, ensuring prioritization and readiness for development.

Skills

Backlog management

Agile delivery

Requirements elicitation

Stakeholder alignment

Facilitation

Data analysis

Education

Bachelor\'s degree or higher

Tools

Jira

Azure DevOps

Aha!

Productboard

Job description

Grand Rapids, MI, USA | Grand Rapids, MI, USA
Grand Rapids, MI, USA

• Pay or shift range: $90,000 USD to $110,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Product Owner

About the Role

The Product Owneris responsible fortranslating GT's product roadmap into clear, actionable requirements within a defined product domain, grounded in problem and solution discovery. This role owns day-to-day backlog health, clarifies outcomes and acceptance criteria, and helps ensure teams are delivering work that supports business priorities, customer needs, quality, and regulatory commitments.

The Product Owner partners closely with IT Development, Operations, Compliance, UX Research, Launch & Enablement, and other stakeholders to evaluate incoming requests, assess impact, support prioritization, and guide solutions from discovery through delivery.

Location

Hybrid (business and team presence as needed; flexibility based on candidate)

Responsibilities

• Break down approved roadmap initiatives into epics, features, user stories, requirements, and acceptance criteria.
• Conduct problem and solution discovery to refine requirements and scope, in partnership with Director of Product and UX Research.
• Coordinate with UX Research, data/analytics, operations, support, and compliance tovalidaterequirements and solution intent.
• Own andmaintainthe product backlog for assigned domain, ensuring items are prioritized, refined, and ready for development.
• Partner with the Director of Product and stakeholders to assess roadmap candidates, tradeoffs, business value, urgency, risk, and dependencies.
• Triage and assess incoming requests, clarifying problem statements, scope, impact, and recommended next steps.
• Facilitate backlog refinement, sprint planning support, acceptance review, and ongoing requirement clarification for IT Development teams.
• Represent customer, operational, regulatory, and business needs in product decisions and backlog sequencing.
• Monitor delivery progress, surface risks or blockers, and help align stakeholders on changes to scope, timing, or priority.
• Support launch readiness by providing release context, target user impacts, acceptance criteria, and operational implications to Launch & Enablement.
• Use product metrics, feedback, incidents, and adoption signals to recommend backlog adjustments and continuous improvement.

Requirements

• 3+ years of experience as a Product Owner, Business Analyst, Product Manager, or similar role in technology-enabled operations.
• Strong experience translating roadmap themes into actionable requirements, user stories, and acceptance criteria.
• Proficiencywith backlog management, agile delivery practices, and cross-functional product development.
• Demonstrated ability to assess business value, operational impact, regulatory considerations, dependencies, andimplementationtradeoffs.
• Experience working with engineering, operations, compliance, support, and customer-facing stakeholders.
• Strong facilitation, written communication, and stakeholder alignment skills.
• Comfort working in complex, multi-state or regulated environments, preferred.
• Familiarity healthcare insurance programs (e.g., Medicaid), business administration, and enterprise platforms (e.g., ERP, claims, payroll, tax, customer-facing systems) preferred
• Experience with product/project tools such as Jira, Azure DevOps,Aha!,Productboard, or similar platforms.
• Analytical mindset with the ability to use data, feedback, and outcomes to guide prioritization.
• Customer empathy and systems thinking, with the ability to connect detailed requirements to broader product outcomes.
• Certified Scrum Product Owner (CSPO) or Project Management Professional (PMP) certification or similar experience preferred

Reporting Structure

Reports to: Manager of Product Operations

Dotted-line alignment with: Director of Product

Direct oversight of: None; coordinates assigned product domain stakeholders and delivery priorities

Qualifications

Education

Required

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.