Product Ops Lead: Inventory & Guest Experience

lululemon; Boston (MA); Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Paid time off

Retirement plan matching

Employee discount

Fitness classes

Parenthood benefit

Development courses

Mentorship programs

Job summary

lululemon Boston Prudential Center is seeking a Product Operations Lead to drive store product strategy, inventory accuracy, and exceptional guest service. You will supervise floor and back-of-house actions, plan inventory shifts, and partner with leadership to execute merchandising plans.

This role leads by example on the floor during open hours, supports hiring decisions, coaches teammates, and ensures the store is stocked, organized, and welcoming.

Qualifications

• 1 year of work experience
• Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics including using business technology to accomplish work
• Some experience in leading, mentoring, delegating or process implementation with others

Responsibilities

• Collaborate with store leadership to bring product strategy to life.
• Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with SOPs.
• Ensure execution of product actions (e.g., pull backs, consolidations, repricing).
• Engage team members in inventory management by creating a fun and productive atmosphere for the shift.
• Monitor product levels and communicate findings to support sell-through strategy and optimal product availability for the guest.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members.
• When serving as Supervisor on Duty during store open hours, move dynamically and lead from the floor to ensure every guest receives technical product education and establish a world-class guest experience.

Job description

lululemon Boston Prudential Center is seeking a Product Operations Lead to drive store product strategy, inventory accuracy, and exceptional guest service. You will supervise floor and back-of-house actions, plan inventory shifts, and partner with leadership to execute merchandising plans.

This role leads by example on the floor during open hours, supports hiring decisions, coaches teammates, and ensures the store is stocked, organized, and welcoming.