Product Operations Specialist

Tarro; New York (NY); On-site; USD 100,000 - 160,000; Full time

Job summary

An innovative company is seeking a detail-oriented Product Operations Specialist to enhance product launches and client feedback management. In this dynamic role, you will collaborate with Product, Engineering, and Customer Success teams to ensure smooth deployments and continuous improvements. Your analytical skills will be crucial in tracking product usage and generating insights for data-driven decisions. If you thrive in fast-paced environments and are passionate about empowering small businesses, this opportunity offers a chance to make a significant impact in the restaurant industry.

Qualifications

• Experience in Product Operations or Customer Success is essential.
• Strong organizational and problem-solving skills are required.

Responsibilities

• Assist in planning and executing product launches and client feedback management.
• Identify bottlenecks in product processes and propose solutions.

Skills

Organizational Skills

Problem-Solving Skills

Communication Skills

Data Analysis

Fluency in Chinese (Mandarin)

Education

2+ years in Product Operations or Customer Success

Tools

Excel

SQL

BI platforms

Job description

About Us

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!

What we’re looking for

We are seeking a detail-oriented and proactive Product Operations Specialist to support the execution of operational tasks related to product rollouts, client feedback management, and new product configurations. This role will work closely with Product, Engineering, and Customer Success teams to ensure smooth product launches and continuous process improvements. The ideal candidate will be highly organized, analytical, and comfortable working in a fast-paced environment.

What you’ll accomplish

• You will assist in planning and executing product launches, coordinating cross-functional efforts, and ensuring seamless deployment.
• You will gather, analyze, and communicate client feedback to Product and Engineering teams, helping to prioritize features and improvements.
• You will manage new product configurations, including setting up features, testing workflows, and ensuring completeness before release.
• You will identify bottlenecks in product processes and propose scalable solutions to improve efficiency.
• You will work closely with Product Managers, Engineers, and Customer Success teams to troubleshoot issues, document workflows, and drive operational excellence.
• You will track product usage, identify trends, and generate reports to support data-driven decision-making.

Year 1 Deliverables

• Build relationships with clients and cross-functional partners, establishing yourself as an expert and consultant.
• Standardize a process to formalize client feedback and provide insight to cross-functional partners.
• Design and implement a client training program to enhance product adoption.
• Streamline and optimize product launch processes for greater efficiency and impact.
• Develop a central knowledge base for troubleshooting guides and workflow documentation.

About You

• You have 2+ years of experience in Product Operations, Customer Success, or a related field.
• You have strong organizational and problem-solving skills with a keen attention to detail.
• You are detail oriented and organized.
• You have excellent communication and interpersonal skills.
• You have a proficiency in data analysis and experience with tools like Excel, SQL, or BI platforms is a plus.
• You are fluent in Chinese (Mandarin) as a second language.
• You are willing to work in-office in New York City a minimum of three times a week.

Bonus Points

• You have experience in a consumer driven industry with a passion for the customer.
• You have a roll up your sleeves mentality with current or prior experience working in a fast paced, collaborative, highly ambiguous environment frequently wearing more than one hat.
• Passion for the restaurant industry and restaurant technology.

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

The salary range for this role is $100,000 - $160,000 USD.