Product Operations Manager: Tools, Analytics & Enablement

Saisystems-Internationa; United States; Hybrid; USD 110,000 - 170,000; Full time

Job summary

SaiSystems Health is looking for a Manager, Product Operations to own the strategy, roadmap, and continuous improvement of the tools and workflows powering the Product team's experience. You will partner with Engineering on tool integration, manage the analytics stack, and enable PMs with reliable data and scalable processes.

In this role you will lead a team, drive alignment across PMs, engineers, and leadership, and foster a culture of data-driven decision making.

Qualifications

• 3–5 years in product operations, PM, program management, or a related role in software or healthcare IT.
• Experience with Jira from a Product Manager's perspective; deep admin config not required.
• Experience with product analytics platforms (Pendo, Amplitude) and interpreting usage data.
• Ability to design scalable processes that work across multiple product lines.

Responsibilities

• Own the strategy, roadmap, and continuous improvement of tools and workflows powering the Product team's experience, including Jira, Confluence, and Pendo; partner with Engineering on tool connections to release infrastructure.
• Build and manage the product analytics stack, ensuring PMs have reliable access to usage data and customer insights via Pendo and related tools.
• Develop and run enablement programs for the Product team—onboarding PMs, rolling out new tools and methodologies, and fostering continuous improvement.
• Define and track product-team operational health metrics (process adoption, time-to-insight, PM ramp time, roadmap-to-delivery traceability) to identify bottlenecks.
• Partner with Engineering leadership and Release Manager on delivery standards, tooling investments, and release-readiness disclosure to the Product team.
• Evaluate and recommend new tools, integrations, and AI-assisted workflows to increase Product team productivity and decision quality.
• Directly manage the APM team—coaching, feedback, career development, and coordination to drive consistency across product delivery.

Skills

Product operations

Program management

Analytics platforms

Stakeholder alignment

AI tooling

Tools

Jira

Confluence

Pendo

Amplitude

Job description

SaiSystems Health is looking for a Manager, Product Operations to own the strategy, roadmap, and continuous improvement of the tools and workflows powering the Product team's experience. You will partner with Engineering on tool integration, manage the analytics stack, and enable PMs with reliable data and scalable processes.

In this role you will lead a team, drive alignment across PMs, engineers, and leadership, and foster a culture of data-driven decision making.