Product Operations Manager - Patient Experience SaaS

DaVit; Denver (CO); On-site; USD 70,000 - 106,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

Paid time off

Professional development programs

Job summary

DaVita is seeking a Manager, Patient Marketing and Communications – Product to oversee the IKC platform's operations and expansion. You will drive cross-functional collaboration, deliver actionable insights, and manage projects to improve the patient experience across key moments.

Requirements include a Bachelor's degree and 3–5 years in SaaS or customer experience management. This role offers Comprehensive benefits and a competitive compensation package.

Qualifications

• Bachelor's degree required.
• 3–5 years of relevant experience.
• SaaS industry or CX management experience preferred but not required.

Responsibilities

• Oversee day-to-day operations and improvements of the IKC patient experience platform.
• Prioritize work and drive cross-functional initiatives to meet goals.
• Analyze data and turn insights into action plans.
• Lead stakeholder conversations and coordinate across teams.
• Support user trainings ahead of enhancements and expansions.

Skills

Project management

Data analysis

Stakeholder communication

Cross-functional collaboration

Education

Bachelor's degree

Tools

SaaS experience

Customer experience management

Job description

DaVita is seeking a Manager, Patient Marketing and Communications – Product to oversee the IKC platform's operations and expansion. You will drive cross-functional collaboration, deliver actionable insights, and manage projects to improve the patient experience across key moments.

Requirements include a Bachelor's degree and 3–5 years in SaaS or customer experience management. This role offers Comprehensive benefits and a competitive compensation package.