Product Operations Manager: Cross-Functional Impact

Capital One; New York (NY); On-site; USD 166,000 - 189,000; Full time

Job summary

Capital One is seeking a Manager, Project Manager in Product Operations to drive operational efficiency and scalable workflows across product teams in New York, NY. You will own the tech stack (Jira, Claude, Tableau), collaborate with engineering, data, and business units, and ensure timely, high-quality product launches.

The role emphasizes data-driven problem-solving, stakeholder management, and building tools that improve team performance.

Qualifications

• Bachelor’s Degree or Military experience.
• 3+ years in product operations, product management, or strategy.

Responsibilities

• Identify inefficiencies and optimize workflows in product development and operations.
• Develop scalable tools and processes to empower product teams.
• Provide program management support for standard and AI-driven workstreams.
• Own the product org's tech stack (Jira, Claude, Tableau) for visibility and data hygiene.
• Partner with executives and teams to remove roadblocks and ensure successful launches.
• Define and track KPIs to measure operational effectiveness and inform decisions.

Skills

Strategic thinking

Cross-functional work

Data analysis

Communication

Automation

Education

Bachelor’s Degree

Military experience

Tools

JIRA

Confluence

Tableau

Claude

SQL

Job description

Capital One is seeking a Manager, Project Manager in Product Operations to drive operational efficiency and scalable workflows across product teams in New York, NY. You will own the tech stack (Jira, Claude, Tableau), collaborate with engineering, data, and business units, and ensure timely, high-quality product launches.

The role emphasizes data-driven problem-solving, stakeholder management, and building tools that improve team performance.