Product Operations Manager: Drive cross-team impact

Capital One; Richmond (VA); On-site; USD 138,000 - 158,000; Full time

Job summary

Capital One in Richmond, VA is seeking a Manager, Project Manager in Product Operations to identify operational challenges, develop scalable tools, and drive efficiency across product teams.

You will own the tech stack (Jira, Claude, Tableau), lead cross-functional programs including AI-driven workstreams, and collaborate with engineering, data, and business teams to deliver high-quality products with KPI-guided performance.

Qualifications

• Bachelor’s Degree or Military experience.
• At least 3 years of experience in product operations, product management, or strategy.
• Proficiency in SQL, Tableau, Jira and Confluence or similar platforms is preferred.

Responsibilities

• Identify inefficiencies in product development, launches and operations and develop solutions.
• Implement streamlined cross-functional workflows to accelerate delivery while maintaining quality.
• Provide core program management support for standard and AI-driven workstreams.
• Own the product org's tech stack (Jira, Claude, Tableau) ensuring visibility and data hygiene.
• Collaborate with engineering, data and business teams to integrate technology solutions.
• Define KPIs and develop reporting to inform strategic decisions.

Skills

SQL

Tableau

JIRA

Confluence

Data analysis

Automation

Education

Bachelor’s Degree

Tools

Jira

Claude

Tableau

Job description

Capital One in Richmond, VA is seeking a Manager, Project Manager in Product Operations to identify operational challenges, develop scalable tools, and drive efficiency across product teams.

You will own the tech stack (Jira, Claude, Tableau), lead cross-functional programs including AI-driven workstreams, and collaborate with engineering, data, and business teams to deliver high-quality products with KPI-guided performance.