Product Operations Manager — AI-Driven, High-Stakes Software

onebrief.com; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination. The company is a distributed team with some members working remotely and others in operational environments worldwide.

The Product Operations Manager will own how the deployed product performs, connecting customers, product, engineering, infrastructure, and go-to-market teams. You will build systems and automations to ship with confidence in high-stakes environments.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years in product operations, product management, technical program management, or release management in B2B/SaaS.
• Active SECRET clearance or higher.
• A track record of building 0→1 processes and scaling them.
• Strong data skills: you can pull, analyze, and present data (SQL or similar, dashboards, product analytics).
• Hands-on AI experience: you have built or used prompts, agents, and automations to improve real workflows.
• Working knowledge of release practices: feature flags, staged rollouts, rollback, and release notes.
• Experience with bug tracking and triage, including severity levels and resolution targets.
• Experience with Jira, Confluence, Linear, GitHub, Slack, and Notion, or similar tools.
• Experience running launches, early access or beta programs, and customer feedback loops.
• Clear written and verbal communication, including recorded walkthroughs and documentation.

Responsibilities

• Build dashboards and telemetry to provide insight for exec, support, and engineering teams.
• Own the bug database, triage issues, set severity, and drive resolution.
• Define entry/exit criteria, sign-off, rollback triggers for pilots and GA, and manage feature flags.
• Coordinate release governance and publish a single view of shipping status.
• Run operating rhythms across tools (Jira, Confluence, Linear, GitHub, Slack, Notion).
• Measure execution with MTTR, resolution time, and escape rate.
• Facilitate quarterly planning, roadmap alignment, and cross-team dependencies.
• Work with Product Marketing and GTM to run launches and beta programs.

Skills

Process design

Data analysis

Technical program management

AI and automation

User research

Cross-functional leadership

Education

Bachelor's degree or equivalent experience

Tools

Jira

Confluence

Linear

GitHub

Slack

Notion

Job description

Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination. The company is a distributed team with some members working remotely and others in operational environments worldwide.

The Product Operations Manager will own how the deployed product performs, connecting customers, product, engineering, infrastructure, and go-to-market teams. You will build systems and automations to ship with confidence in high-stakes environments.