Mission-Critical Product Operations Manager (Secret Cleared)

Onebrief; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Onebrief is seeking a Product Operations Manager to ensure the deployed product works as intended in mission-critical environments. You will connect customers, product, engineering, infrastructure, and go-to-market teams, building systems, data pipelines, and automations to ship with confidence.

This hands-on role requires crafting 0→1 processes, leveraging AI and automation at scale, and driving reliability, governance, and quarterly planning while collaborating across the organization to align

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years in product operations, product management, technical program management, or release management in B2B/SaaS.
• Active SECRET clearance or higher.
• A track record of building 0→1 processes and scaling them.
• Strong data skills: you can pull, analyze, and present data (SQL or similar, dashboards, product analytics).
• Hands-on AI experience: you have built or used prompts, agents, and automations to improve real workflows.
• Working knowledge of release practices: feature flags, staged rollouts, rollback, and release notes.
• Experience with Jira, Confluence, Linear, GitHub, Slack, and Notion, or similar tools.
• Experience running launches, early access or beta programs, and customer feedback loops.
• Clear written and verbal communication, including recorded walkthroughs and documentation.

Responsibilities

• Own the bug database, including intake, triage, severity levels, resolution targets, and a regular review cadence.
• Drive the top customer-impacting issues to resolution.
• Define and ship in-product quality-of-service measures (load delays, timeouts, crashes, failed logins).
• Work with InfraSec to plan STIG, POA&M, and security fixes into the roadmap.
• Define entry and exit criteria, sign-off owners, and rollback triggers for Pilot, Early Access, and General Availability.
• Own feature flags, rollback procedures, and release notes.
• Keep one shared view of what is shipping, to whom, and when, and report it weekly in CR OpSync.
• Bring InfraSec in early on high-side and ATO impacts, and produce enablement materials for Sales and Customer Relations.
• Run clean operating rhythms across Linear, Jira, Confluence, GitHub, Slack, and Notion.
• Define how customer issues are weighed against new feature work, and who communicates when something breaks or ships.
• Measure how well we execute using resolution time, escape rate, regression rate, and MTTR.
• Facilitate quarterly planning, roadmap alignment, and cross-team dependencies.
• Work with Product Marketing and GTM leadership to run launches and Early Access and beta programs.

Skills

Process design

Data analysis

Technical program management

AI and automation

User research

Cross-functional leadership

Education

Bachelor's degree or equivalent experience

Tools

Jira

Confluence

Linear

GitHub

Slack

Notion

Job description

Onebrief is seeking a Product Operations Manager to ensure the deployed product works as intended in mission-critical environments. You will connect customers, product, engineering, infrastructure, and go-to-market teams, building systems, data pipelines, and automations to ship with confidence.

This hands-on role requires crafting 0→1 processes, leveraging AI and automation at scale, and driving reliability, governance, and quarterly planning while collaborating across the organization to align