Product Operations Lead — Scale High-Growth AI Platforms

Elise A.I. Technologies Corp.; New York (NY); On-site; USD 150,000 - 220,000; Full time

Benefits offered by this job

Equity in the company

Medical, Dental and Vision premiums -

Fully paid parental leave

Commuter benefits

401k benefits

Fitness & home services stipend

In-office meals covered

Unlimited vacation and paid holidays

Relocation packages

Job summary

EliseAI is seeking a Product Operations Manager to help shape our next growth phase. You will partner with Product and Engineering to turn ambitious ideas into enterprise-ready solutions, operating close to both the product surface area and data. You will own execution quality, launch readiness, and rapid iteration as we scale a fast-growing business line.

Join a team that values autonomy and impact. You will analyze usage data with SQL, drive cross-functional initiatives, and help expand our

Qualifications

• Experience in product operations, management consulting, or related operational roles in high-growth tech companies
• Working proficiency in SQL and comfort driving independent analysis
• Proven ability to manage complex, cross-functional initiatives in ambiguous environments
• Strong written communication skills, including specs and process documentation
• High attention to detail with strong ownership and follow-through
• Willingness to work in person at our office 4-5 days a week

Responsibilities

• Translate product requirements into clear, buildable workflows through specs, diagrams, and edge-case definition
• Conduct thorough discovery sessions with new clients to understand their needs and requirements
• Drive launch readiness and coordinate cross-functional stakeholders through release
• Own enterprise implementation readiness, including migrations, permissions, templates, and configurations
• Lead post-launch follow-through to ensure issues are identified, resolved, and learned from
• Use SQL and internal tools to analyze product usage, adoption, and workflow health
• Own feedback loop conversations, synthesizing data across multiple channels such as call snippets, Datadog, support tickets, surveys, and more—acting as the Voice of the Customer to drive short- and long-term improvements
• Build and scale product operations processes, including monitoring, issue resolution, and ongoing support operations
• Manage product compliance requirements and collaborate with Legal on regulatory or policy-related initiatives
• Attract top-tier talent to join our driven team

Skills

Product operations

Management consulting

SQL

Cross-functional leadership

Documentation

Attention to detail

In-person work

Tools

Datadog

Job description

EliseAI is seeking a Product Operations Manager to help shape our next growth phase. You will partner with Product and Engineering to turn ambitious ideas into enterprise-ready solutions, operating close to both the product surface area and data. You will own execution quality, launch readiness, and rapid iteration as we scale a fast-growing business line.

Join a team that values autonomy and impact. You will analyze usage data with SQL, drive cross-functional initiatives, and help expand our