Product Operations Lead - Remote, Launch & Dashboards

Smartsheet; Bellevue (WA); Remote; USD 108,000 - 128,000; Full time

Benefits offered by this job

Monthly stipend

US life/ disability insurance

12 paid holidays

Parental Leave 24 weeks

Volunteer day

Udemy courses access

Job summary

Smartsheet is seeking a Product Operations Manager to help the product organization run smoothly, ship faster, and enable better decision-making. You will own operational processes across product planning, launch readiness, and team cadences, acting as the connective tissue between product, engineering, design, and GTM.

You will build dashboards, document processes, and drive cross-functional coordination with a strong bias for automation and data-driven decision making.

Qualifications

• 2–4 years of experience in product operations, program management, or a similar operational role.
• Strong process instincts — you see the gaps before they become problems.
• Comfort with data: you can pull insights from dashboards and translate them into clear recommendations.
• Excellent written communication and meeting facilitation skills.
• Experience with tools like Smartsheet, Jira, Confluence, or similar.
• A builder mindset — you look for ways to automate before defaulting to manual.

Responsibilities

• Support and own product planning cycles — quarterly planning, goal tracking, retrospectives, and weekly team rhythms
• Drive launch coordination: maintain checklists, track cross-functional dependencies, and ensure teams are go-live ready
• Build and maintain product health dashboards; surface actionable data to support prioritization decisions
• Document processes, build playbooks, and identify where workflows can be tightened or automated
• Facilitate meetings and ensure follow-ups are captured and closed
• Partner with analytics to answer the right operational questions, not just report on what's already tracked

Skills

Product operations

Program management

Data analysis

Written communication

Meeting facilitation

Automation mindset

Tools

Smartsheet

Jira

Confluence

Job description

Smartsheet is seeking a Product Operations Manager to help the product organization run smoothly, ship faster, and enable better decision-making. You will own operational processes across product planning, launch readiness, and team cadences, acting as the connective tissue between product, engineering, design, and GTM.

You will build dashboards, document processes, and drive cross-functional coordination with a strong bias for automation and data-driven decision making.