Product Operations Intern – Safety & Content Governance

TikTok Inc.; San Jose (CA); On-site; USD 25,000 - 39,000; Part time

Job summary

TikTok Inc. is seeking a Project Intern on the Teen Experience team under Safety Product to contribute to short-term projects aimed at building safe, compliant and positive experiences for global users.

You will work with Safety, Policy, Legal and ML teams to translate evolving safety and regulatory requirements into scalable product solutions. Responsibilities include supporting day-to-day platform safety operations, improving review-quality processes, tracking metrics, and assisting with SOPs,

Qualifications

• Pursuing an undergraduate degree with interest in product operations or safety.
• Strong analytical and data-driven problem-solving abilities.
• Excellent project execution and organizational skills.
• Strong communication and collaboration with cross-functional teams.
• Fluency in written and spoken Chinese to partner with stakeholders in China market.

Responsibilities

• Support day-to-day operations related to platform safety and content governance, including content review, risk identification, and enforcement-related workflows.
• Assist in maintaining and improving review-quality processes, including review guidelines, workflows, quality checks, metric tracking, and basic data analysis.
• Monitor key operational metrics and risk trends, support Root-Cause Analysis (RCA), and help identify opportunities to improve review quality and operational processes.
• Support the development and optimization of SOPs, escalation processes, AI model training and evaluation solutions , and quality-assessment mechanisms.
• Collaborate with cross-functional teams including Algorithm, Engineering, Data Science, Policy, Ops and Global Operations to support safety-related tools, workflows, and projects.
• Assist with key-market and cross-regional initiatives to ensure operational processes are aligned with platform policies and relevant compliance requirements.

Skills

Analytical skills

Organizational skills

Communication & collaboration

Problem solving

Cross-functional teamwork

Education

Undergraduate student (relevant field)

Job description

TikTok Inc. is seeking a Project Intern on the Teen Experience team under Safety Product to contribute to short-term projects aimed at building safe, compliant and positive experiences for global users.

You will work with Safety, Policy, Legal and ML teams to translate evolving safety and regulatory requirements into scalable product solutions. Responsibilities include supporting day-to-day platform safety operations, improving review-quality processes, tracking metrics, and assisting with SOPs,