Product Operations Coordinator

LexisNexis Risk Solutions; Duluth (GA); On-site; USD 37,000 - 61,000; Full time

Job summary

LexisNexis Risk Solutions is seeking a detail-oriented team member to support insurance customers by coordinating with law enforcement to obtain accident-related media. You will manage retrieval, verification, and secure distribution of digital evidence while meeting production metrics and privacy requirements.

The role begins in-office in Duluth, GA, transitioning to a hybrid work model with managerial approval. Prior experience in criminal justice, insurance claims, or call centers is a plus.

Qualifications

• Strong written and verbal communication skills.
• Ability to build professional relationships with law enforcement personnel.
• Highly organized with strong attention to detail and efficiency.
• Comfortable handling sensitive and graphic content in a production setting.

Responsibilities

• Research law enforcement agencies to facilitate retrieval of accident-related media.
• Coordinate with police departments on media requests and order statuses.
• Process and distribute media to insurance customers.
• Review digital evidence including graphic images.
• Document activity and maintain production standards and SLAs.
• Support secure handling, encryption, and distribution of digital files.
• Prepare media for delivery, including copying files to encrypted USB devices.
• Generate shipping labels and coordinate UPS deliveries.
• Assist with mail processing and other operational support tasks.
• Ensure compliance with security and privacy when handling sensitive materials.

Skills

Verbal communication

Written communication

Relationship building

Organizational skills

Attention to detail

Production environment

Graphic content handling

Meeting productivity goals

Education

High School Diploma or GED

Job description

Are you passionate about delivering exceptional service and building professional relationships with law enforcement agencies? Would you enjoy a role where your attention to detail and commitment to accuracy help insurance customers receive critical accident-related media efficiently and securely?

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle, all while reducing risk. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/insurance

About the Role

This position is part of the Photo team responsible for supporting insurance company customers by researching and coordinating with law enforcement agencies to obtain accident-related media. You will play an important role in processing, securing, and distributing digital evidence while ensuring service levels, accuracy, and compliance requirements are met. This role is well suited to someone who is organized, detail-oriented, and comfortable working with sensitive content in a production-focused environment. This role will begin as 5 days in-office (Duluth, GA) and eventually move into a hybrid work environment, with manager approval.

Responsibilities

• Contact and research law enforcement agencies to facilitate the retrieval of accident-related media.
• Establish and maintain communication with police departments regarding media requests and order statuses.
• Process, verify, and distribute media associated with police reports to insurance company customers.
• Review and manage digital evidence, including potentially graphic images related to motor vehicle accidents.
• Accurately document request activity and maintain production standards and service level expectations.
• Support media fulfillment operations through secure handling, encryption, and distribution of digital files.
• Prepare digital media for customer delivery, including copying files to encrypted USB devices.
• Generate shipping labels and coordinate outbound deliveries through UPS.
• Assist with incoming mail processing and other operational support functions as needed.
• Ensure compliance with security, privacy, and data handling requirements when working with sensitive law enforcement materials.

Preferred Skills & Competencies

• Strong verbal and written communication skills.
• Ability to build professional relationships with law enforcement personnel.
• Excellent organizational and multitasking abilities.
• Attention to detail and accuracy in a production environment.
• Comfort working with sensitive and occasionally graphic content.
• Ability to meet productivity, quality, and turnaround time goals.

Requirements

Required: Minimum Education: High School Diploma or GED. Required: Able to work Monday-Friday. Required: Able to meet production metrics. Highly organized and works well in team environment. Experience in criminal justice, insurance claims, call center and/or police departments a plus.

Salary and Benefits

U.S. National Base Pay Range: $36,700 - $61,300. Geographic differentials may apply in some locations to better reflect local market rates. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

EEO Statement

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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Company Purpose

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

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