Product Operation Manager - Content and Creator Ecosystem

TikTok; Los Angeles (CA); On-site; USD 110,000 - 249,000; Full time

Job summary

Join TikTok's Creator Growth Operations team to empower creators and enhance their experiences. You will design and execute strategies for growth while closely collaborating with product and global operation teams across multiple regions. This role requires strong analytical and communication skills with a passion for content and creativity.

Benefits

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

10 paid holidays and 10 sick days per year

17 days of Paid Personal Time

Qualifications

• 3+ years of experience in internet content platform companies.
• Proficiency in English, knowledge of Chinese is a plus.
• Experience in the entertainment industry is preferred.

Responsibilities

• Drive growth strategies and enhance creator experience.
• Conduct research on content products and entertainment industries.
• Collaborate closely with global operation teams, including using Chinese.

Skills

Logical thinking

Cross-cultural understanding

Communication

Education

Bachelor's degree

Job description

Responsibilities
About the Team
Join our TikTok-PGC team and play a vital role in empowering creators around the world! As a Creator Growth Operations, you'll focus on enhancing the experience of professional content creators (PGC) on our platform, driving creativity and innovation in the short video space. If you’re passionate about content, have an eye for trends, and enjoy building global connections, this role is for you.

Key Responsibilities
1. Responsible for high quality entertainment content growth, creators' and agencies' growth, to bring more creativity and value to TikTok.
2. Design and execute scalable growth strategies, on the basis of deeply understanding entertainment content ecosystem, creator and agencies' needs.
3. Conduct research on content products and entertainment industries worldwide, to discover new opportunities.
4. Collaborate closely with Product and Global Operation teams, including teams based in China where Chinese will be used in daily work to drive our success.

Qualifications
Minimum qualifications
1. Bachelor and above, use English as a working language;
2. 3 years + working experience in internet content platform companies, being insightful in content products worldwide;
3. Good at logical thinking, able to understand complicated situations, define problems and develop approaches to achieve goals;
4. Good at cross-cultural understanding, communication, coordination and pushing forward things, being result-oriented;
5. Have empathy for users, being able to deeply understand creator's demands.

Preferred qualifications
1. Proficiency in using Chinese as working language as the role will be in collaboration with local and global teams, including teams based in China where Chinese will be used in daily work.
2. Working experience in the entertainment industry and working overseas is a plus.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request


Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $110222 - $248400 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.