Product Manager - Content

Swoon; United States; Remote; USD 100,000 - 180,000; Full time

Job summary

Swoon is seeking a Product Manager II to lead feature development for its internal content platform. This remote position focuses on enhancing user experiences and involves collaboration with global teams, requiring solid experience in product management and strong communication skills. The role is ideal for an innovative candidate who can balance customer needs with commercial viability.

Benefits

Medical insurance

Vision insurance

Qualifications

• 4-6 years of Product Management experience required.
• Experience in Content as a Service (CaaS) is highly desirable.
• Strong understanding of UK legal content is important.

Responsibilities

• Lead feature development and optimize user experiences.
• Analyze market trends and customer feedback for actionable insights.
• Coordinate with international teams and support go-to-market strategies.

Skills

Communication

Data Analysis

Customer Engagement

Legal Content Understanding

Education

Bachelor's or Master's degree in a technical subject

Tools

Excel

Tableau

Python

SQL

Balsamiq

Job description

Product Manager II – Internal Content Platform

Location: Remote (Flexible for Global Time Zones, including Shanghai, Mexico, and Singapore overlap)

Duration: 1-year contract

We are seeking an innovative Product Manager to lead feature development, optimize user experiences, and collaborate across international teams.

Key Responsibilities:

• Regularly interact with customers, generating and prioritizing customer requirements based on their needs.
• Analyze market trends and competitive activities, predicting short-term market changes and their implications for the product.
• Continuously strive to meet customer expectations without compromising commercial viability.
• Actively gather and interpret data from multiple sources, including customer feedback, market analysis, and sales figures, to drive effective solutions to business problems.
• Make informed trade-off decisions between potential product capabilities and evaluate product hypotheses quantitatively, including A/B testing for interactive products.
• Manage day-to-day issues and problems independently, ensuring timely resolution.
• Generate new ideas by analyzing product data for actionable insights.
• Support the go-to-market strategy by clearly communicating customer requirements and timelines to all stakeholders.
• Assist with launch plans through coordinated development efforts with external customer-facing teams such as marketing and sales.
• Answer sales and customer questions regarding feature function, pricing, packaging, value proposition, and competition.
• Offer Train-the-Trainer sessions to support operations during market rollouts and assist in developing collateral for sales demonstrations and customer events.
• Outline key milestones, outcomes, and deliverables during go-to-market and product strategy planning.
• Solve customer issues with product features that achieve business goals and metrics.
• Develop a deep understanding of your feature area and create prototypes.
• Participate in product discovery, according to defined process, for new product development.
• Manage portions of the product lifecycle.
• Be familiar with SDLCs as identified by management for example agile processes.

What We're Looking For:

• Strong understanding of UK legal content.
• Legal editorial experience.
• Content as a Service (CaaS) experience is highly desirable.
• Exceptional communication and soft skills. You will be expected to present to leadership and collaborate closely with engineering teams in Shanghai, Mexico, and potentially other regions.
• Comfortable working across global time zones, including significant overlap with Shanghai, Mexico, and Singapore hours.
• Proficient in various technologies to assist day-to-day tasks, including Excel, Balsamiq, Tableau, Python, and SQL.
• A firm grasp of data and technical architecture principles and best practices.
• A minimum of 4-6 years of Product Management experience.
• Recognized as a full owner of a product or multiple features.
• Demonstrated ability to identify, lead, and release changes or enhancements that improved customer satisfaction and/or commercial impact.
• Thorough product development knowledge, including the ability to develop related business cases, content, and product plans.
• Successful participation in customer engagements.
• A Bachelor's or Master's degree in a technical subject (Computer Science or Engineering discipline) is preferred, but not essential.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Product Management

• Industries

  Technology, Information and Media

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Inferred from the description for this job

Medical insurance

Vision insurance

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