Product Manager, Tokenization - Vice President

J.P. Morgan; New York (NY); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

J.P. Morgan is seeking a Vice President of Tokenization on the Connected Commerce team in New York, NY. In this role, you will manage the product backlog, lead Agile teams, and deliver innovative payment solutions while enhancing customer experiences.

The ideal candidate should have over 7 years of experience in financial services, a strong understanding of online payments including card tokenization, and the ability to drive decisions with multiple stakeholders. A Bachelor's degree is required.

Qualifications

• 7+ years of experience in financial services, digital, product management and/or Agile software development.
• Proven success in collaborating, influencing and driving decisions with multiple stakeholders.
• Passion for understanding customer needs and demonstrated ability to build digital products.

Responsibilities

• Manage product backlog and lead Agile teams.
• Monitor against agreed goals and find paths for enhancements.
• Collaborate with cross-functional partners to ensure risk and controls.

Skills

Experience in financial services, digital, product management

Deep experience in online payments

Understanding customer needs

Strategic thinking

Collaboration and influencing stakeholders

Risk management and controls

Education

Bachelor's degree in Computer Science, Business Management or comparable field

Tools

Application Programming Interfaces (APIs)

Job description

The Payments organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus on delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.

As a Vice President of Tokenization on the Connected Commerce team, you will manage the product backlog, remediate issues, and lead Agile teams to launch innovative solutions. You'll leverage critical thinking skills and data analytics to understand client usage patterns and triage issues. You will work directly with various servicing and technical support teams, and provide product management leadership to agile teams.

Job responsibilities

• Manage product backlog, production support, issue & defect resolution and prioritization.
• Monitor against agreed goals and benchmarks, identifying, scoping and finding implementation paths for needed enhancements, and creating remediation plans when needed.
• Work with Technology and Design teams to lead product developments efforts.
• Conduct pre-release reviews which could include regression testing and quality assurance to certify the release as production ready.
• Collaborate with a team of cross‑functional partners (i.e. Risk, Control, Compliance, Legal) to ensure a strong risk and controls environment.
• Deliver communications to executives and leadership team on the strategy and progress.
• Publish regular executive reports summarizing the overall health of the product, industry and competitive trends and the voice of the customer.

Required qualifications, capabilities, and skills

• 7+ years of experience in financial services, digital, product management and/or Agile software development.
• Deep experience in online payments including card tokenization, digital wallets, and e‑commerce payments.
• Passion for understanding customer needs and demonstrated ability to build digital products.
• Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution.
• Proven success in collaborating, influencing and driving decisions with multiple stakeholders, including team members across product, technology and design.
• Proven track record of managing risk and controls.
• Bachelor's degree in Computer Science, Business Management or comparable field of study.

Preferred qualifications, capabilities, and skills

• Strong knowledge of Application Programming Interfaces (APIs), open Banking and engineering practices.
• Master's degree in Computer Science, Business Management or comparable field of study.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans