Product Manager, Tokenization - Vice President

JPMorganChase; New York (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorganChase is seeking a seasoned professional in New York to lead product management for payment services. This role requires managing product backlogs, collaborating with technology and design teams, and maintaining a strong risk environment. A bachelor's degree and experience in financial services, especially in online payments, is essential.

Offering competitive rewards, health coverage, and a commitment to diversity, we want someone who is passionate about understanding customer needs and driving product excellence.

Qualifications

• 7+ years in financial services or digital product management.
• Experience in online payments, including e-commerce and digital wallets.
• Ability to think strategically and collaborate with stakeholders.

Responsibilities

• Manage product backlog and prioritization.
• Lead product development efforts with technology and design teams.
• Deliver communications to executives on strategy.

Skills

Financial services experience

Digital product management

Agile software development

Online payments knowledge

Customer-focused product development

Risk management and controls

Education

Bachelor's degree in Computer Science, Business Management, or comparable field

Tools

Application Programming Interfaces (APIs)

Job description

Job Overview

The Payments organization is a motivated, forward‑thinking team of high‑talent product managers focused on delivering innovative payment services through today's most important platforms and beyond. We seek to transform customer experiences, simplify how we do business, and drive product excellence with a focus on controls, simplicity, and consistency.

Job Responsibilities

• Manage product backlog, production support, issue & defect resolution, and prioritization.
• Monitor against agreed goals and benchmarks, identify, scope, and find implementation paths for needed enhancements, and create remediation plans when necessary.
• Work with Technology and Design teams to lead product development efforts.
• Conduct pre‑release reviews, including regression testing and quality assurance, to certify releases as production ready.
• Collaborate with cross‑functional partners (Risk, Control, Compliance, Legal) to maintain a strong risk and controls environment.
• Deliver communications to executives and leadership on strategy and progress.
• Publish regular executive reports summarizing product health, industry and competitive trends, and the voice of the customer.

Required Qualifications, Capabilities, And Skills

• 7+ years of experience in financial services, digital, product management and/or Agile software development.
• Deep experience in online payments, including card tokenization, digital wallets, and e‑commerce payments.
• Passion for understanding customer needs and a demonstrated ability to build digital products.
• Ability to think strategically and connect the dots to the bigger picture while diving into details required for successful execution.
• Proven success in collaborating, influencing, and driving decisions with multiple stakeholders across product, technology, and design.
• Proven track record of managing risk and controls.
• Bachelor's degree in Computer Science, Business Management, or a comparable field of study.

Preferred Qualifications, Capabilities, And Skills

• Strong knowledge of Application Programming Interfaces (APIs), open Banking, and engineering practices.
• Master's degree in Computer Science, Business Management, or a comparable field of study.

Hiring Restrictions

Applicants must be authorized to work for any employer in the US. We are not currently able to provide immigration sponsorship or take over sponsorship of an employment visa.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity. We also offer comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.

Equal Opportunity Employer

We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans.

The Team

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing.