Product Manager, Technical

T-Mobile; Frisco (TX); On-site; USD 103,000 - 187,000; Full time

Job summary

An established industry player is seeking a dynamic Product Manager to redefine operational excellence through automation and intelligence. In this pivotal role, you will drive the observability and AI-based operations strategy, collaborating with engineering and business teams. Your expertise will shape the product roadmap, focusing on enhancing service delivery and reducing operational toil. This role offers a unique opportunity to influence the future of IT operations in a fast-paced environment, ensuring clarity and continuous improvement. Join a forward-thinking team that values innovation and personal growth, where your contributions will make a significant impact.

Benefits

401(k) Plan

Employee Stock Purchase Plan

Paid Time Off

Medical, Dental, and Vision Insurance

Tuition Assistance

Childcare Subsidy

Mobile Service Discounts

Home Internet Discounts

Voluntary Life Insurance

Short- and Long-term Disability

Qualifications

• 3+ years in a technical role with production code development experience.
• 5+ years in product management within agile software development.

Responsibilities

• Own the product vision and strategy for ITOM and AIOps ecosystem.
• Translate technical requirements into actionable features and epics.

Skills

Product Management

Data Analysis

Agile Methodologies

Communication Skills

Technical Proficiency

Education

Bachelor's Degree in Computer Science

Equivalent Experience

Tools

Jira

ServiceNow

SQL

Tableau

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Product Manager, Technical for ITOM and AIOps will play a pivotal role in redefining how T-Mobile delivers operational excellence through automation, intelligence, and platform enablement. This product leader will focus on driving T-Mobile's observability, configuration management, and AI-based operations strategy. Working across sophisticated enterprise ecosystems, this individual will connect the dots between infrastructure health, service reliability, CMDB/CSDM maturity, and real-time insights—powering the next evolution of IT operations.

As a strategic, data-savvy, and technically grounded product manager, you will define and implement the product roadmap across ITOM and AIOps capabilities including Event Management, Discovery, Service Mapping, Health Log Analytics, and the broader CMDB/CSDM strategy. You will partner closely with Engineering, Architecture, and Business collaborators to deliver outcomes that reduce operational toil, increase clarity, and drive continuous improvement in service delivery.

Job Responsibilities:

Vision, Strategy, and Analysis

Own the product vision and strategy for T-Mobile’s ITOM and AIOps ecosystem, focusing on platform maturity, automation, and real-time service intelligence.

Identify and prioritize features through customer needs, data insights, and operational difficulties.

Analyze emerging trends in observability, AI/ML, and infrastructure monitoring to craft long-term strategy.

Communicate clear and compelling product narratives to leadership, tying technical execution to business value.

Customer Evangelist

Maintain an in-depth experience with internal users (e.g., operations, infrastructure, SRE, product teams), driving meaningful feedback loops and enabling user-centered improvements.

Serve as an advocate for operational consumers by integrating telemetry, health dashboards, and proactive issue detection into product priorities.

Promote a data-driven approach to user engagement, integrating ServiceNow PA, event correlation, and platform usage analytics into roadmap decisions.

Product Execution & Technical Delivery

Translate intricate technical requirements into actionable features, epics, and stories that align with business goals and Agile team workflows.

Maintain a prioritized backlog for ITOM and AIOps delivery teams, ensuring features are clear, timely, and customer-centric.

Monitor KPIs related to system health, automation coverage, and service reliability — using these to advise decisions and track impact.

Align closely with developers and architects to ensure product quality, platform scalability, and long-term maintainability.

Relationship & People, Professional Development

Build positive relationships with collaborators in Operations, Engineering, DevOps, Cybersecurity, and ServiceNow Platform teams.

Enable and mentor team members through technical storytelling, platform insights, and documentation that builds adoption and self-service capabilities.

Represent ITOM products in strategic steering committees, risk reviews, and incident response retrospectives.

Education and Work Experience:

Bachelor's Degree Computer Science, Engineering, IT or equivalent experience. (Required)

3+ of hands-on experience in a technical role involving production code development, solution engineering, or technical architecture within a large-scale company, application, or product environment

5+ years of relevant Product Management experience in an agile software product development environment. Required

Knowledge, Skills and Abilities:

Deep understanding of ITOM & AIOps ecosystems (Event Management, Discovery, Service Mapping, CMDB, Observability)

Strong technical proficiency with infrastructure platforms (cloud/on-prem), data pipelines, and telemetry systems

Validated experience in product management across scalable technical and operational platforms.

Experience with agile software development practices and backlog management tools (Jira, Aha, Rally, or equivalent)

Excellent communication, documentation, and partner leadership skills, with the ability to convey technical concepts and data narratives to both technical and executive audiences

Strong data analysis capabilities using tools like SQL, Tableau, and ServiceNow Performance Analytics

Licenses and Certifications:

Certified Scrum Product Owner (CSPO) or Certified Scrum Master (Preferred)

ServiceNow ITOM or CMDB/CSDM certification (Highly Preferred)

Technical certifications in cloud (AWS, Azure, GCP), observability, or automation platforms are a plus

At least 18 years of age

Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes, occasional travel may be needed

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $103,400 - $186,400 Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ310614¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check outwww.t-mobilebenefits.com .

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.