Product Manager, Student Experience — Hybrid NYC

Stepful, Inc.; New York, Northern (NY, KY); Hybrid; USD 191,000 - 254,000; Full time

Job summary

Stepful, Inc. in New York City is seeking an experienced Product Manager for Student Experience. You will own the end-to-end student journey from onboarding through graduation and job placement, collaborating with instructors, success coaches, design, and engineering.

This is a hybrid role based in NYC, three days in the office (Tue–Thu). You’ll lead strategy, run experiments, and use data and interviews to shape product decisions, aiming to improve completion, certification, and outcomes for

Qualifications

• 10+ years of product management experience, with a strong track record building consumer-facing products.
• Proven success moving engagement, retention, or conversion metrics for a large user base, with launches you can point to.
• Strong product fundamentals: structured discovery, hypothesis-driven experimentation, focused prioritization, roadmap ownership, and clear documentation.
• A deep, genuine obsession with users, and comfort turning qualitative insights and messy data into clear product decisions.
• Comfort working with complex data sets and writing SQL to generate your own insights.
• Exceptional stakeholder management skills, with the ability to earn trust quickly with operators, instructors, execs, and technical teams.
• The ability to clearly articulate tradeoffs, make decisions with imperfect information, and find the 80/20 quickly.
• Excellent written and verbal communication skills, including crafting narratives that drive alignment and action.

Responsibilities

• Own the product strategy and roadmap for the end-to-end student experience for both our D2C and B2B2C business, from onboarding and live instruction through graduation.
• Challenge long-held assumptions about how students learn and progress, and bring bold, evidence-backed ideas for improving completion, certification pass rates, and job outcomes.
• Partner closely with the Student Experience team to understand where students get stuck, and decide what should be solved with product, with process, or with people.
• Talk to students regularly through interviews, usability sessions, and feedback loops so their real needs shape what we build.
• Run a disciplined experimentation program with A/B tests and rapid prototypes to learn quickly and scale what works.
• Collaborate with designers and engineers to ship intuitive, mobile-friendly experiences for learners who are often studying on the go.
• Use AI and automation to deliver more personal support at scale, so tech empowers our coaches and instructors instead of replacing them.
• Define and track success metrics tied to student engagement, retention, completion, satisfaction (NPS), and job placement. We're not a feature factory and have no intention of becoming one!

Skills

Product management

User research

Roadmapping

Experimentation

Stakeholder management

Communication

Data-driven decisions

SQL

Tools

SQL

Job description

Stepful, Inc. in New York City is seeking an experienced Product Manager for Student Experience. You will own the end-to-end student journey from onboarding through graduation and job placement, collaborating with instructors, success coaches, design, and engineering.

This is a hybrid role based in NYC, three days in the office (Tue–Thu). You’ll lead strategy, run experiments, and use data and interviews to shape product decisions, aiming to improve completion, certification, and outcomes for