Product Manager - ServiceMac

ForFutures Financial, Planning, a financial advisory practice of Ameriprise Financial Services LLC; South Carolina; On-site; USD 85,000 - 113,000; Full time

Job summary

First American is seeking a Product Manager, Digital Operations & Readiness to manage client digital experiences from implementation through ongoing product management. You will partner with clients, internal teams, and vendors to deliver and improve customer-facing digital experiences while establishing testing, release readiness, knowledge assets, reporting and monitoring best practices.

The role requires a Bachelor's degree and 2–5 years in product or services development, with strong

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2-5 years’ experience in product or services development.
• Strong communication and analytical abilities to support digital product readiness.

Responsibilities

• Own an assigned product or product line.
• Collect customer needs through market research.
• Define product scope and roadmaps with stakeholders.
• Translate strategy into detailed requirements.
• Monitor roadmap progress with Sales, Marketing, Development.
• Communicate project progress to client and Management.
• Define high level customer requirements including features and pricing.
• Assess market competition.
• Other duties as assigned.

Skills

Strong communication skills

Analytical skills

Experience in product development

Customer orientation

MS Office proficiency

Decision making & problem solving

Cross-company collaboration

Project management

Product design & execution

Education

Bachelor's degree or equivalent

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

The Product Manager, Digital Operations & Readiness manages assigned client digital experiences from implementation and transition through ongoing product management, while also leading operational readiness practices across ServiceMac's broader digital portfolio. The role partners with clients, internal teams and external vendors to deliver and continuously improve customer-facing digital experiences, while establishing consistent practices for testing, release readiness, knowledge assets, reporting and monitoring.

How You’ll Contribute

• Assignments typically center on an assigned product or product line
• Collects information on customers’ needs and desires through market research
• Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements, appraise new product ideas and/or product changes
• Translates product strategy into detailed requirements
• Monitors ongoing advancement and planning of the product roadmap by working with internal stakeholders such as Sales, Marketing, Development & individual clients to understand future needs and opportunities
• Measures and communicates the progress of a project to the client and Management
• Executes tasks and assignments on the product roadmap; may provide direction to the product development team for product evolution and priorities
• Define high level customer requirements for the customer experience including product features and functions, target markets, and pricing
• Assess market competition by comparing the Company’s product to competitors’ products
• Other duties as assigned

What You’ll Bring

Required Education, Experience, Certification/Licensure

• Bachelor's degree or equivalent combination of education and experience
• 2-5 years’ experience in product or services development

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Strong communication skills
• Analytical skills
• Experience in product development
• Customer orientation
• Advanced knowledge of MS Office applications
• Sound decision making and problem-solving skills
• Ability to build relationships and ensure cooperation across First American product companies
• Project management skills
• Successful track record designing, developing, and executing projects

Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.

Pay Range: $85,000.00 - $113,300.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.