Sr. Data Business Analyst - ServiceMac

ForFutures Financial, Planning, a financial advisory practice of Ameriprise Financial Services LLC; South Carolina; On-site; USD 85,000 - 113,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

PTO / Paid sick leave

Employee stock purchase plan

Job summary

ServiceMac is a data-centric unit focused on mortgage servicing, backed by industry leaders. We seek a Data Business Analyst to analyze operational data, evaluate processes, and deliver data-driven recommendations to improve efficiency and profitability.

You will collaborate with partners and offshore teams to standardize procedures and generate insightful reports. The role requires 5–7 years of analytics experience, strong communication, and proficiency in MS Office tools.

Qualifications

• Bachelor's degree or 3–5 years of directly related experience.
• Minimum 5–7 years of experience in data and business analytics.
• Strong analytical skills to determine root cause of problems and apply creative/effective solutions.

Responsibilities

• Conducts business process evaluations utilizing data trends.
• Identifies problems, defines business process requirements, develops solutions and implements solutions to increase data content and create new solutions to profit the business.
• Considers business implications of workflow and process to the current business environment.
• Manages projects involving data aggregations and custom solutions.
• Partners with business partners and SMEs to create documentation of business processes, train offshore resources, and standardize operating procedures.
• Generates and creates reports for analysis.

Skills

Data analysis

Business analytics

Communication skills

Project management

Data management

Attention to detail

Education

Bachelor's degree

High School Diploma

Tools

Microsoft Word

Excel

PowerPoint

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Data Business Analysts are responsible for providing data analytical services to the business. This includes gathering operational data, examining past performance and providing recommendations on how to improve new data processes and increase data content.

What You'll Do

• Conducts business process evaluations utilizing data trends
• Identifies problems, defines business process requirements develops solutions and implements solutions to increase data content and create new solutions to profit the business
• Considers business implications of workflow and process to the current business environment
• Manages projects involving data aggregations and custom solutions
• Partners with business partners and SMEs to create documentation of business processes, train offshore resources, and standardize operating procedures
• Generates and creates reports for analysis

What You'll Bring

Knowledge and Skills/Technology Used

• High School Diploma
• Bachelor's degree or 3-5 years of directly related experience
• Minimum 5-7 years of experience in data and business analyst
• Strong analytical skills to determine root cause of problems and apply creative/effective solutions
• Data management skills
• Strong business acumen
• Excellent verbal and written communication skills
• Excellent verbal and written communication skills, and experience interfacing with clients, vendors and offshore partners
• Ability to make independent approval decisions on behalf of the team
• Proficient in Microsoft Word, Excel and PowerPoint
• Ability to follow and develop data metrics and audit procedures
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Strong leadership and mentoring skills
• Detail oriented with strong organizational skills
• Excellent written and verbal communication skills
• Excellent interpersonal, relationship-building and teamwork skills
• Self-motivated; self-starter
• Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks

Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.

Pay Range: $85,000.00 - $113,300.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.