Project Manager - ServiceMac

ForFutures Financial, Planning, a financial advisory practice of Ameriprise Financial Services LLC; South Carolina; On-site; USD 85,000 - 113,000; Full time

Job summary

First American is seeking a Project Manager to lead and deliver multiple complex initiatives within our mortgage servicing division. You will plan, execute, and monitor projects, coordinating with IT, business teams, and management to ensure on-time delivery and value realization.

Ideal candidates have 4–7 years of PM experience, strong communication skills, and relevant certifications (PMP/CSM/ITIL). This role emphasizes risk management, budgeting, and stakeholder alignment in a dynamic

Qualifications

• BS degree in a business field or equivalent work experience.
• Typically 4–7 years of directly related experience.
• PMP, CSM, and ITIL certifications are desirable.

Responsibilities

• Oversee multiple medium to large-scale projects.
• Coordinate project deliverables, plans and status reports.
• Identify resources needed and coordinate schedules for timely completion.
• Create project plans specifying goals, strategy, staffing, risks, contingency, budgets.
• Facilitate status and milestone meetings with cross-functional groups.
• Monitor risk and control measures to meet outcomes on time and budget.
• Work with end users and stakeholders to align goals and information needs.
• Monitor project budgets, cost estimates, and forecasting.
• Prepare status reports and inform team and clients of issues.
• May perform duties outside normal hours as needed.
• Other duties as assigned.

Skills

Project management

Risk management

Stakeholder communication

Budgeting

Scheduling

PMP certification

CSM certification

ITIL certification

MS Project

Excel

Education

BS Degree in a business field or equivalent work experience

Tools

Microsoft Project

Excel

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

The Project Manager oversees one or more projects on an ongoing and regular basis. Individually, or as part of a team, responsible for project planning and statusing, risk management, and issue resolution. Duties may include: assembling project team, assigning individual responsibilities, identifying appropriate resources needed, developing schedules to ensure timely completion of project, communicating project status and issues to team and management, acting to reduce risk and resolve issues. Coordinates with other projects and work groups.

How You’ll Contribute

• Independently oversees multiple medium to large scale complex projects.
• Coordinates project deliverables, plans and status reports.
• Identifies appropriate resources needed and coordinates schedules to ensure timely completion of project
• Creates project plans specifying goals, strategy, and staffing, scheduling, identification of risks, contingency plans, budgets, and allocation of available resources.
• Facilitates status and milestone meetings with cross functional groups.
• Conducts risk monitoring and controls during a project's duration to ensure ability to achieve expected outcomes, on time and on budget.
• Works closely with end users, business technologies and others to understand and prioritize business goals and information needs related to the project.
• Monitors project budgets including project cost estimates and forecasting.
• Prepares project status reports and keeps team, management and clients informed of project status and related issues.
• May be required to perform duties outside of normal work hours based on business needs.
• Other duties as assigned

What You’ll Bring

• Generally requires BS Degree in a business field or equivalent work experience.
• Typically have 4-7 years of directly related experience
• PMP Desirable
• CSM (Certified Scrum Master) Preferred
• Information Technology Infrastructure Library (ITIL) Certification preferred

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Knowledge of project management best practices and current technologies to plan and communicate effectively with project team and sponsors
• Experience with project management methodologies and techniques
• Experience with applicable business processes sufficient to communicate and consult with team members, customers and management
• Experience with planning, coordinating, and administering projects in a business and/or technology environment.
• Experience with risk management
• Experience with managing multiple projects or large projects
• Experience with managing project plans and budgets
• Experience with facilitating meetings
• Good verbal and written communication skills sufficient to create project plans and other project documentation
• Knowledge of communication, statusing, and Project Management tools to create project documents and reports

Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.

Pay Range: $85,000.00 - $113,300.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.