Project Manager - ServiceMac

First American; Iowa (LA); On-site; USD 85,000 - 113,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan

PTO / Paid time off

Employee stock purchase plan

Job summary

First American is seeking a Project Manager within ServiceMac PMO to lead multiple large projects in mortgage servicing. You will create schedules, manage budgets, coordinate cross-functional teams, and report status to stakeholders. Experience in mortgage servicing and Agile/ITIL practices are valued.

The role emphasizes risk management, effective communication, and delivering projects on time and within budget across complex environments.

Qualifications

• 5+ years of project management experience in mortgage/financial services.
• Mortgage servicing knowledge is preferred.
• CSM (Certified Scrum Master) is a plus.
• ITIL certification preferred or equivalent experience.
• Strong communication and stakeholder management are essential.

Responsibilities

• Oversee multiple medium to large-scale projects independently.
• Coordinate deliverables, plans and status reports.
• Identify resources and align schedules for timely completion.
• Create project plans with goals, staffing, risks and budgets.
• Lead milestone meetings with cross-functional groups and stakeholders.
• Monitor risks and controls to ensure on-time, on-budget delivery.
• Collaborate with end users and tech teams to align business goals.
• Manage project budgets, cost estimates, and forecasting.
• Prepare and distribute project status reports to management and clients.
• May work outside normal hours per business needs.

Skills

Project management

Mortgage servicing

CSM (Scrum Master)

ITIL

Communication

Risk management

Budgeting

Planning

Cross-functional teamwork

Reporting

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

ServiceMac's Project Management Office ("PMO") supports and leads projects for the entire organization. Types of projects include but are not limited to, Loan Servicing Transfers and Technology-related. The Project Manager oversees multiple projects on an ongoing and regular basis. Individually, or as part of a team, responsible for project delivery. This includes creating project documents, planning, coordinating, and reporting status. Examples include: risk management, and issue resolution. Other Duties may include: assembling project team, assigning individual responsibilities, identifying appropriate resources needed, developing schedules to ensure timely completion of project. Coordinates with other projects and work groups.

What You'll Do

• Independently oversees multiple medium to large scale complex projects.
• Coordinates project deliverables, plans and status reports.
• Identifies appropriate resources needed and coordinates schedules to ensure timely completion of project
• Creates project plans specifying goals, strategy, and staffing, scheduling, identification of risks, contingency plans, budgets, and allocation of available resources.
• Facilitates status and milestone meetings with cross functional groups.
• Conducts risk monitoring and controls during a project's duration to ensure ability to achieve expected outcomes, on time and on budget.
• Works closely with end users, business technologies and others to understand and prioritize business goals and information needs related to the project.
• Monitors project budgets including project cost estimates and forecasting.
• Prepares project status reports and keeps team, management and clients informed of project status and related issues.
• May be required to perform duties outside of normal work hours based on business needs.

What You'll Bring

• 4-7 years of directly related experience
• Mortgage servicing knowledge preferred
• CSM (Certified Scrum Master) Preferred
• Information Technology Infrastructure Library (ITIL) Certification preferred
• Knowledge of project management best practices and current technologies to plan and communicate effectively with project team and sponsors
• Experience with project management methodologies and techniques
• Experience with applicable business processes sufficient to communicate and consult with team members, customers and management
• Experience with planning, coordinating, and administering projects in a business and/or technology environment.
• Experience with risk management
• Experience with managing multiple projects or large projects
• Experience with managing project plans and budgets
• Experience with facilitating meetings
• Good verbal and written communication skills sufficient to create project plans and other project documentation
• Knowledge of communication, statusing, and Project Management tools to create project documents and reports

Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.

Pay Range: $85,000.00 - $113,300.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.