Product Manager - ServiceMac

First American; Fort Mill (SC); On-site; USD 85,000 - 113,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Employee stock purchase plan

Job summary

First American is seeking a Product Manager, Digital Operations & Readiness to own assigned product experiences from implementation through ongoing management. You will collaborate with clients, internal teams and vendors to improve customer-facing experiences, establish testing and release readiness, and maintain knowledge assets and monitoring.

The role requires 2–5 years in product development, strong communication and project management skills, and a customer-oriented mindset.

Qualifications

• Bachelor's degree or equivalent plus 2–5 years in product/services development.
• Strong communication, analytical and decision-making abilities.
• Experience translating customer needs into product requirements.

Responsibilities

• Manage assigned product or product line from implementation to ongoing management.
• Gather and analyze customer needs via market research.
• Define and translate product strategy into detailed requirements.
• Collaborate with Sales, Marketing, Development and clients on roadmap.
• Monitor progress and communicate project status to stakeholders.
• Assist in prioritizing product evolution and feature bets.

Skills

Strong communication

Analytical skills

Product development

Customer orientation

MS Office knowledge

Project management

Relationship building

Decision making

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

The Product Manager, Digital Operations & Readiness manages assigned client digital experiences from implementation and transition through ongoing product management, while also leading operational readiness practices across ServiceMac's broader digital portfolio. The role partners with clients, internal teams and external vendors to deliver and continuously improve customer-facing digital experiences, while establishing consistent practices for testing, release readiness, knowledge assets, reporting and monitoring.

HOW YOU’LL CONTRIBUTE

Assignments typically center on an assigned product or product line

Collects information on customers’ needs and desires through market research

Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements, appraise new product ideas and/or product changes

Translates product strategy into detailed requirements

Monitors ongoing advancement and planning of the product roadmap by working with internal stakeholders such as Sales, Marketing, Development & individual clients to understand future needs and opportunities

Measures and communicates the progress of a project to the client and Management

Executes tasks and assignments on the product roadmap; may provide direction to the product development team for product evolution and priorities

Define high level customer requirements for the customer experience including product features and functions, target markets, and pricing

Assess market competition by comparing the Company’s product to competitors’ products

Other duties as assigned

WHAT YOU’LL BRING

Required Education, Experience, Certification/Licensure Bachelor's degree or equivalent combination of education and experience 2-5 years’ experience in product or services development KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) Strong communication skills Analytical skills Experience in product development Customer orientation Advanced knowledge of MS Office applications Sound decision making and problem-solving skills Ability to build relationships and ensure cooperation across First American product companies Project management skills Successful track record designing, developing, and executing projects Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.

Pay Range: $85,000.00 - $113,300.00 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

• By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it!
• Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success.
• We are proud to foster an authentic and inclusive workplace For All.
• You are free and encouraged to bring your entire, unique self to work.
• First American is an equal opportunity employer in every sense of the term.
• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
• Our people are the foundation of First American’s success and that is the reason we put them first.
• This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.

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