Product Manager - Payments - Vice President

JPMorgan Chase & Co.; Plano (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Product Manager to lead the Boarding Platform team within its Merchant Services organization. This role involves shaping product innovation, driving successful launches, and ensuring high-quality client experiences. You will be responsible for developing product strategies, managing market research, and maintaining product backlogs while collaborating with cross-functional teams. If you have a passion for product management and a strong background in the payments industry, this is an exciting opportunity to make a significant impact in a fast-paced environment.

Qualifications

• 5+ years in product management or related field with proven success.
• Advanced knowledge of product development life cycle and analytics.

Responsibilities

• Develop and manage product strategy and vision to deliver customer value.
• Oversee product lifecycle from ideation to market launch and optimization.

Skills

Product Management

Data Analytics

Leadership

Communication

Strategic Thinking

Market Research

Stakeholder Management

Education

Bachelor's degree in Computer Science

MBA

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Boarding Platform team within the Commercial & Investment Bank's Merchant Services organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

1. Develops a product strategy and product vision that delivers value to customers.
2. Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
3. Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
4. Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
5. Monitors and drives product success through performance metrics, customer feedback and manages product issues while ensuring compatibility with evolving technologies.
6. Maintains comprehensive product documentation and training materials.
7. Supports Sales, Relationship Managers, Solutions teams, with product expertise and maintains strong stakeholder relationships.
8. Supports Sales presentations, client discussions and Request For Proposal.
9. Oversees vendor and partner engagements/relationships in collaboration with Payments partner groups.

Required qualifications, capabilities, and skills

1. 5+ years of experience or equivalent expertise in product management or a relevant domain area.
2. Advanced knowledge of the product development life cycle, design, and data analytics.
3. Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
4. Demonstrated success in product management roles, ideally within the payments industry, showcasing a strong ability to manage and lead product lifecycles from ideation through to market launch and ongoing optimization.
5. Extensive knowledge of payment systems, technologies, and industry trends, enabling the candidate to anticipate and respond to market changes effectively.
6. Exceptional leadership, communication, and interpersonal skills are essential for driving change and influencing stakeholders across the broader payments organization.
7. Ability to think strategically with a focus on long-term objectives while executing plans methodically.
8. Proven ability to influence and drive the adoption of key product lifecycle activities.
9. Must possess strong commercial aptitude and be adept at identifying and capitalizing on opportunities.

Preferred qualifications, capabilities, and skills

1. Demonstrated prior experience working in a highly matrixed, complex organization.
2. The ideal candidate will exhibit a blend of critical and creative thinking, outstanding communication skills, and the ability to inspire and work well with others.
3. Experience working effectively in a matrixed environment, with the ability to build and maintain positive relationships across diverse peer groups.
4. Bachelor's degree (MBA preferred) in computer science, business, or related field.