Product Manager (Owner Experiences)

SpotOn; Chicago (IL); Híbrido; USD 185.000 - 215.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

401k Match

RSUs

Paid vacation

Holidays

Volunteer time off

ERGs

Cell phone stipend

Tuition reimbursement

Descripción de la vacante

SpotOn is seeking an experienced Product Manager to own the Merchant Dashboard, the central control center for restaurant operators. You will define how merchants configure, monitor, and grow their business across SpotOn’s software suite, shaping information architecture, interactions, personalization, and monetization surfaces.

You’ll work with Engineering, Design, Marketing, Data Science, and GTM teams to turn vision into reality, ensuring the product delivers measurable value for operators

Formación

• 4+ years of product management experience, preferably with restaurant or hospitality software.
• Deep understanding of the product development lifecycle and delivering scalable products.
• Technically fluent with APIs and systems architecture at a high level.
• Metrics-driven with data to back decisions and clear cross-functional communication.
• Experience in restaurant or hospitality environments is a plus.

Responsabilidades

• Define the product strategy for SpotOn restaurant software.
• Own and manage the product roadmap with data-informed trade-offs.
• Collaborate with Engineering, Design, Marketing, Data Science, and GTM teams to deliver features.
• Lead experimentation cycles and use insights to guide decisions.
• Build strong relationships with stakeholders and advocate for the customer.

Conocimientos

Product management

Data-driven decisions

Stakeholder collaboration

APIs understanding

Communication

Ambiguity management

Descripción del empleo

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point‑of‑sale to AI‑powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
• Rated the top-rated point‑of‑sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

Product Manager (Owner Experiences)

We’re looking for an experienced Product Manager who’s passionate about the restaurant industry and motivated to build innovative, high-impact products for the 15 million people who live and work in it. This role owns the Merchant Dashboard—the central control center where restaurant operators manage their business within SpotOn. You will define how merchants navigate, configure, monitor, and grow their business across the software suite. The Dashboard is the primary entry point into the ecosystem, surfacing settings, reports, alerts, insights, and growth opportunities. This PM will shape the information architecture, interaction patterns, personalization, and monetization surfaces that power daily operator workflows.

You’ll collaborate closely with Engineering, Design, Marketing, Data Science, and GTM teams to turn that vision into reality.

You Will

• Be an integral part of defining the product strategy for SpotOn restaurant software suite.
• Own and manage the product roadmap—making thoughtful, data-informed trade-offs based on customer needs, market dynamics, and business priorities.
• Bring an innovative mindset to product design and vision, challenging assumptions and looking for bold ways to solve customer problems.


• Partner closely with cross-functional teams—including Engineering, Design, Marketing, Data Science, Ops and GTM—to gather input, align priorities, and deliver impactful solutions.


• Analyze market trends, customer feedback, competitive offerings, and emerging technologies to identify opportunities that drive differentiation and sustained growth.


• Lead a continuous cycle of experimentation, learning, and iteration, using insights and data to guide product decisions.


• Cultivate strong relationships with internal stakeholders and external partners, acting as the product’s advocate and voice of the customer.


• Collaborate with other stakeholders, such as product marketing, on the creation of positioning for your products.

Qualifications

• 4+ years of relevant product management experience or equivalent, preferably with restaurant or hospitality software


• Deep understanding of the product development lifecycle, with a proven ability to deliver intuitive, high-quality products that scale across multiple platforms


• Technically fluent—you can engage effectively with engineers, understand APIs and systems architecture at a high level, and are comfortable discussing trade-offs in implementation.


• A metrics-driven work style that leverages data to make informed decisions.


• Exceptional communication skills, with the ability to clearly articulate product vision, rationale, and tradeoffs to cross-functional teams and stakeholders.


• Ability to put yourself in the customer’s shoes to understand their needs and how they interact with our products.


• Ability to make decisions with imperfect information, know how to lead without authority, and be comfortable managing chaos, ambiguity, and complexity.


• Hands‑on restaurant or hospitality experience (e.g., working in a restaurant, bar, or cafe) is a significant plus

Hybrid- 3 days a week in office

Compensation

• Our base pay range starts at $185,000 -$215,000 for this role


• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan


• Offers will be reflective of the candidate’s location and experience.

Benefits

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard‑working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

• Medical, Dental and Vision Insurance


• 401k with company match


• RSUs


• Paid vacation, 10 company holidays, sick time, and volunteer time off


• Employee Resource Groups to build community and inclusion at work


• Monthly cell phone and internet stipend


• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at [e-mail].

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

For U.S. based roles, work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.

Compensation Range: $185K - $215K