Product Manager: Mortgage Servicing & Escrow Solutions

ICE; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

ICE Mortgage Technology in Jacksonville, FL is seeking a Product Manager to drive vision and strategy for MSP and distributed loan administration products, including Escrow and Special Loans. You will translate business needs into clear requirements and partner with Engineering, QA, and UX to deliver impactful solutions.

The ideal candidate has a strong mortgage servicing background and proven product execution skills to manage backlogs, define requirements and drive outcomes in an Agile

Qualifications

• 5+ years of hands-on MSP experience with ICE’s core mortgage servicing platform.
• 3+ years in Product Management, Product Ownership or related product roles in mortgage servicing.
• Strong ability to present product vision, requirements and updates to technical and business audiences.
• Proven experience managing product backlogs and defining requirements in Agile/SDLC environments.
• Experience writing user stories, acceptance criteria and functional requirements.
• Experience working with Engineering teams to deliver software products.
• Excellent stakeholder management and communication skills.
• Ability to translate ambiguous business problems into structured, actionable requirements.

Responsibilities

• Collaborate with customers and internal stakeholders to gather, analyze and document requirements and opportunities.
• Translate requirements into epics, features, user stories and acceptance criteria.
• Define product vision, roadmap priorities and success metrics.
• Own and prioritize the product backlog based on value and alignment.
• Use market insights and data to inform product decisions.
• Drive delivery through Agile ceremonies (backlog grooming, sprint planning, reviews).
• Work with Engineering, QA and UX across the product lifecycle to balance feasibility, scalability and user needs.

Skills

MSP knowledge

Product management

Agile methodologies

User stories

Backlog management

Requirements definition

Stakeholder management

Communication

Cross-functional collaboration

Data-driven decisions

Job description

ICE Mortgage Technology in Jacksonville, FL is seeking a Product Manager to drive vision and strategy for MSP and distributed loan administration products, including Escrow and Special Loans. You will translate business needs into clear requirements and partner with Engineering, QA, and UX to deliver impactful solutions.

The ideal candidate has a strong mortgage servicing background and proven product execution skills to manage backlogs, define requirements and drive outcomes in an Agile