Mortgage Tech Client Success Specialist

ICE

Jacksonville (FL)

In loco

USD 60.000 - 82.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

ICE in Jacksonville, FL is seeking a Client Support Specialist I to provide technical and business support for ICE Mortgage Technology products, services, platform technologies, and workflows. You will deliver complete resolutions to customers' questions and errors encountered in their use of ICE Mortgage Technology products and services.

Responsibilities include applying learned expertise to assist customers, resolving problems promptly with minimal assistance, aiming for first-call resolution,

Competenze

2 years of mortgage servicing or technical support experience.
Ability to diagnose, troubleshoot, and resolve software issues.
Strong customer focus and relationship-building.
Excellent written and verbal communication.

Mansioni

Develop and apply technical/domain expertise to assist customers.
Resolve customer problems promptly with high satisfaction.
Strive for first-call resolution with appropriate escalations.
Document all customer interactions in the case management system.
Maintain schedule adherence and manage case backlog.

Conoscenze

Customer service

Time management

Technical troubleshooting

Communication skills

Problem solving

Strumenti

Case management system

Descrizione del lavoro

Responsibilities include applying learned expertise to assist customers, resolving problems promptly with minimal assistance, aiming for first-call resolution,

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