Product Manager, Membership Ops (Remote)

ABC Financial Services; Texas; Remote; USD 125,000 - 141,000; Full time

Benefits offered by this job

Open PTO policy

Days of Disconnect

Parental & Pawternity Leave

Fitness journey reimbursement

Medical/Dental/Vision coverage

Calm App subscription

Job summary

ABC Fitness is seeking a Product Manager to own the Ignite Membership Operations roadmap, guiding cross-functional teams through discovery, design, and delivery. You will talk directly to club owners and staff to understand friction and translate needs into actionable specs for APIs, permissions, and workflows.

The role emphasizes collaboration with Engineering, Design, and QA, plus partnerships with Commerce and Insights to keep membership data consistent across the platform.

Qualifications

• Experience owning product work from problem framing and discovery through delivery, launch, and iteration.
• Experience delivering operational software, workflow-heavy SaaS, or products used by frontline or distributed teams.
• A practical understanding of membership, recurring billing, access control, permissions, or another comparable operational domain.
• Ability to work credibly with engineers and designers on APIs, systems of record, data consistency, permissions, and workflow behavior without needing to write production code.
• Strong customer discovery, prioritization, written communication, and stakeholder management skills.
• Ability to use qualitative feedback and product data to investigate a scenario, make a decision, and define measurable outcomes.
• A collaborative, curious, and accountable working style suited to an individual contributor role in a cross-functional product organization.

Responsibilities

• Own the product direction and roadmap for core Ignite Membership Operations workflows, balancing customer needs, product strategy, operational risk, migration commitments, and enterprise requirements.
• Observe real club workflows and speak directly with owners, operators, membership teams, and front-desk staff to understand friction, workarounds, and the outcomes they need.
• Lead discovery and delivery for the membership lifecycle, including new agreements, rewrites, freezes, cancellations, transfers, merges, recurring dues, plans, pricing, and member records.
• Improve check-in and access workflows, including schedules, day and guest access, staff roles, permissions, and the club configuration those workflows depend on.
• Translate customer and business needs into clear product requirements, decisions, priorities, and acceptance criteria with engineering, design, and quality assurance.
• Partner with Commerce, Insights, Engagement, and GymSales so membership state stays consistent across payments, reporting, member communications, and the broader member journey.
• Plan and communicate responsible changes to live clubs, including rollout, enablement, support readiness, monitoring, and rollback considerations when appropriate.
• Measure whether changes improve operational outcomes such as agreement accuracy, access reliability, task completion, adoption, and reduced manual workarounds.
• Represent the voice of the club inside ABC and explain tradeoffs clearly when the needs of independent clubs, franchises, and multi-location operators differ.

Skills

Product lifecycle ownership

SaaS for frontline teams

APIs & systems of record

Stakeholder management

Qualitative & quantitative analysis

Cross-functional collaboration

Education

Bachelor's degree in business/tech or related field

Job description

ABC Fitness is seeking a Product Manager to own the Ignite Membership Operations roadmap, guiding cross-functional teams through discovery, design, and delivery. You will talk directly to club owners and staff to understand friction and translate needs into actionable specs for APIs, permissions, and workflows.

The role emphasizes collaboration with Engineering, Design, and QA, plus partnerships with Commerce and Insights to keep membership data consistent across the platform.