Product Manager, Member Operations (Remote)

Jobgether; Oregon; Hybrid; USD 125,000 - 141,000; Full time

Benefits offered by this job

Competitive compensation

Remote work in the United States

Open PTO

Health coverage

Professional development

Wellness reimbursement

Mental health support

Job summary

Jobgether is seeking a Product Manager, Ignite Member Operations based in the United States to own the product direction for core membership workflows, from enrollment to cancellations and records. You will collaborate with club owners, operators, and cross-functional teams to deliver scalable improvements that reduce manual work and enhance member experiences.

You will work in a remote-capable environment, balancing customer needs with technical and business priorities, and will be accountable

Qualifications

• Demonstrated experience owning product initiatives from problem definition and discovery through prioritization, delivery, launch, and continuous iteration.
• Experience developing or managing workflow-intensive SaaS products or operational software used by frontline employees.
• Knowledge of membership management, recurring billing, access control, or similar operational workflows.
• Ability to collaborate with engineers and designers on APIs, systems of record, data consistency, permissions, integrations, and workflow behavior.
• Strong ability to gather customer insights, translate findings into actionable product decisions.
• Data-driven decision-making: combine qualitative feedback and quantitative data to evaluate options and measure outcomes.
• Excellent written and verbal communication with stakeholders across multidisciplinary teams.
• Proactive, autonomous, and accountable working style in a cross-functional setting.

Responsibilities

• Own product strategy and roadmap for core membership operations workflows.
• Lead customer discovery with club owners, operators, and front-desk staff.
• Manage membership lifecycle including agreements, rewrites, freezes, and cancellations.
• Improve check-in experiences and staff permissions for better club configuration.
• Translate needs into clear product requirements and delivery criteria.
• Coordinate cross-functional integrations for payments, reporting, and communications.
• Plan launches with rollout strategies, enablement, and support readiness.
• Monitor metrics like agreement accuracy, adoption, and reduction of manual work.

Skills

Product management

Operational software

Data-driven decisions

Customer discovery

Cross-functional collaboration

Technical fluency

Communication

Ownership and accountability

Travel willingness

Education

Bachelor's degree in business or technology

Job description

Jobgether is seeking a Product Manager, Ignite Member Operations based in the United States to own the product direction for core membership workflows, from enrollment to cancellations and records. You will collaborate with club owners, operators, and cross-functional teams to deliver scalable improvements that reduce manual work and enhance member experiences.

You will work in a remote-capable environment, balancing customer needs with technical and business priorities, and will be accountable