Membership Operations Product Manager - Frontline SaaS

ABC Financial; Texas; Hybrid; USD 125,000 - 141,000; Full time

Benefits offered by this job

Open PTO policy

Global day off quarterly

Parental & pawternity leave

Fitness reimbursement

Medical/Dental/Vision care

Calm App for dependents

Job summary

ABC Fitness is seeking a product leader toOwn the roadmap for Ignite Membership Operations, balancing club needs with enterprise requirements. You will engage with frontline staff to discover friction, lead end-to-end lifecycle improvements, and translate requirements into actionable specs for engineering and QA.

You will partner across Commerce, Insights, Engagement, and GymSales to maintain consistent membership state and enable smooth rollouts.

Qualifications

• Experience owning product work from problem framing and discovery through delivery, launch, and iteration.
• Experience delivering operational software, workflow-heavy SaaS, or products used by frontline teams.
• A practical understanding of membership, recurring billing, access control, permissions, or related domain.
• Ability to work with engineers and designers on APIs, data consistency, and workflow behavior.

Responsibilities

• Own the product direction and roadmap for core Ignite Membership Operations workflows.
• Observe club workflows and speak with owners, operators, and membership teams to identify friction.
• Lead discovery and delivery for the membership lifecycle including agreements, rewrites, cancellations, and dues.
• Improve check-in and access workflows, staff roles, and club configuration dependencies.
• Translate needs into product requirements with engineering, design, and QA.
• Partner with Commerce, Insights, Engagement, and GymSales to keep state consistent across systems.
• Plan live club rollouts, enablement, and support readiness with rollback considerations.
• Measure outcomes like accuracy, reliability, adoption, and reduced manual work.
• Represent the club voice and justify tradeoffs across independent clubs and franchises.

Skills

Product ownership

SaaS experience

Cross-functional collaboration

Customer discovery

Prioritization

APIs & systems

Clear communication

Education

Bachelor's degree

Job description

ABC Fitness is seeking a product leader toOwn the roadmap for Ignite Membership Operations, balancing club needs with enterprise requirements. You will engage with frontline staff to discover friction, lead end-to-end lifecycle improvements, and translate requirements into actionable specs for engineering and QA.

You will partner across Commerce, Insights, Engagement, and GymSales to maintain consistent membership state and enable smooth rollouts.