Product Manager, Membership Operations (Frontline SaaS)

ABC Financial Services; Oregon; Hybrid; USD 125,000 - 141,000; Full time

Benefits offered by this job

Open PTO

Travel opportunities

Medical/Dental/Vision coverage

Wellness stipend

Job summary

ABC Fitness is seeking an experienced Product Manager to own the Ignite Membership Operations roadmap. You will work with clubs, operators, and staff to understand friction and translate needs into clear product requirements.

You will lead discovery through membership lifecycle—agreements, rewrites, freezes, cancellations, transfers—and collaborate with Engineering, Design, and QA to ship reliable, scalable solutions.

Qualifications

• Experience owning product work from problem framing and discovery through delivery, launch, and iteration.
• Experience delivering operational software, workflow-heavy SaaS, or products used by frontline or distributed teams.
• Understanding of membership, recurring billing, access control, or permissions.

Responsibilities

• Own the product direction and roadmap for core Ignite Membership Operations workflows.
• Observe club workflows and speak with owners, operators, and front-desk staff to identify friction.
• Lead discovery and delivery for the membership lifecycle (agreements, rewrites, freezes, cancellations, transfers, merges, plans, pricing).
• Improve check-in and access workflows (schedules, guest access, staff roles, permissions).
• Translate needs into clear product requirements with engineering, design, QA.

Skills

Product ownership

User discovery

Stakeholder management

APIs/data systems

Cross-functional collaboration

Education

Bachelor’s degree in business/tech or related field

Tools

None

Job description

ABC Fitness is seeking an experienced Product Manager to own the Ignite Membership Operations roadmap. You will work with clubs, operators, and staff to understand friction and translate needs into clear product requirements.

You will lead discovery through membership lifecycle—agreements, rewrites, freezes, cancellations, transfers—and collaborate with Engineering, Design, and QA to ship reliable, scalable solutions.