Product Manager, Membership Ops (Remote)

ABC Financial Services; Austin (TX); Remote; USD 125,000 - 141,000; Full time

Job summary

ABC Fitness is seeking a product leader to own the direction and roadmap for Ignite Membership Operations, balancing customer needs, enterprise requirements, and operational risk. You will observe club workflows, speak with owners, operators, and front-desk staff to identify friction and translate insights into clear product requirements for engineering, design, and QA.

This role emphasizes measurable outcomes, collaboration across Commerce, Insights, and GymSales, and occasional travel to visit

Qualifications

• Experience owning product work from problem framing and discovery through delivery.
• Experience delivering operational software or workflow-heavy SaaS.
• Background in membership, recurring billing, access control, or similar domain.
• Ability to work with engineers on APIs, systems of record, and data consistency.
• Strong communication and stakeholder management skills.

Responsibilities

• Own the product direction and roadmap for core membership ops.
• Lead discovery and delivery for the membership lifecycle (agreements, rewrites, cancellations).
• Improve check-in and access workflows and club configuration.
• Translate business needs into clear product requirements and acceptance criteria.
• Collaborate with teams to keep membership state consistent across payments and communications.
• Plan rollout, training readiness, and monitoring of changes in live clubs.

Skills

Customer discovery

Prioritization

Written communication

Stakeholder management

APIs and permissions

Workflow design

Education

Bachelor's degree in business, technology, or related field

Job description

ABC Fitness is seeking a product leader to own the direction and roadmap for Ignite Membership Operations, balancing customer needs, enterprise requirements, and operational risk. You will observe club workflows, speak with owners, operators, and front-desk staff to identify friction and translate insights into clear product requirements for engineering, design, and QA.

This role emphasizes measurable outcomes, collaboration across Commerce, Insights, and GymSales, and occasional travel to visit