Data-Driven Product Manager, Member & Chat Experience

Highmark Health; Olympia (WA); On-site; USD 86,000 - 139,000; Full time

Job summary

Highmark Health in the United States seeks a data product manager to leverage member service and omnichannel interaction data for improved experiences and operational insights. You will define data products, governance, and strategic roadmaps spanning customer interactions and engagement behaviors.

Required: 3 years of Product experience and a Bachelor's degree. Travel 0%–25%. Office-based role with collaboration across teams to maximize business value.

Qualifications

• Bachelor's degree in science, technology, mathematics or related field, or equivalent experience.
• 3 years of Product experience.
• 1 year of Advanced domain experience.

Responsibilities

• Understand strategic roadmap and develop a holistic product vision and strategy.
• Own the product backlog and refresh/prioritize backlog with input from teams.
• Represent the product in governance meetings and drive cross-functional value.

Skills

Business Acumen for P&Ls

Communication

Conflict Management

Education

Bachelor's Degree

Job description

Highmark Health in the United States seeks a data product manager to leverage member service and omnichannel interaction data for improved experiences and operational insights. You will define data products, governance, and strategic roadmaps spanning customer interactions and engagement behaviors.

Required: 3 years of Product experience and a Bachelor's degree. Travel 0%–25%. Office-based role with collaboration across teams to maximize business value.