Principal Product Manager

UKG; Lowell (MA); On-site; USD 170,000 - 230,000; Full time

Job summary

UKG is seeking a senior product leader to own and expand multi-category surfaces for frontline workers. You will define eligibility, consent, onboarding, and partner handoffs with engineering, architecture, and design teams, while shaping the platform layer atop which other teams build.

You will prioritize categories, collaborate with research, analytics, customer success, partnerships, legal, and marketing, and mentor other PMs while leveraging AI-assisted tools to drive rigorous analysis and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 10+ years in product management, including ownership of a 0-1 product.
• Experience owning a platform or shared service layer that other teams build on.
• Track record shipping a product through a surface owned by another org without formal authority.
• Experience with partner, marketplace, or embedded products delivering part of the customer experience.
• Excellent written communication, capable of succinct senior-executive level recommendations.

Responsibilities

• Own the surface where curated services reach frontline workers from first release through expansion.
• Define eligibility, consent, onboarding, and handoffs to partners with engineering and design alignment.
• Own the platform layer and the logic for what a worker sees and why.
• Set prioritization across categories and align with user research, data, analytics, and marketing.
• Mentor other product managers through example and feedback; use AI tools to accelerate analysis while maintaining judgment.

Skills

Product management

Cross-functional collaboration

Executive communication

Strategic thinking

Mentoring

AI-assisted tooling

Education

Bachelor's degree or equivalent

Job description

• Own the surface where curated services reach frontline workers, from first release through expansion across categories. Define placement, eligibility, consent, onboarding, and the handoff to the partner, and build it with engineering, architecture, and design.
• Define the logic and standards that determine what a given worker sees and why.
• Own the platform layer every category runs on: eligibility, consent, placement, partner integration, and measurement.
• Determine which categories we pursue and in what order. Work with user research, data, analytics, customer success, partnership, legal, and marketing teams to identify and prioritize categories.
• Ship through surfaces you do not own; much of this work lands on products other teams run. Build the relationships and the shared roadmaps that get it delivered.
• Deliver on business outcomes.
• Set the standard for how problems get framed and how outcomes get measured. Mentor other product managers through example and feedback without formal people management, and use AI-assisted tooling to accelerate analysis and diligence while keeping judgment over the output.
• Bachelor's degree, or an equivalent combination of education and experience
• 10+ years in product management, including ownership of a 0-1 product, category, or business line taken from concept through launch to revenue
• Experience owning a platform or shared service layer that other product teams built on top of
• Track record of shipping a significant product through a surface or system owned by another organization, without formal authority over it
• Experience with partner, marketplace, or embedded products in which a third party delivers part of the customer experience
• Excellent written communication, with the ability to make a complex recommendation legible to senior executives in a single document

We collaborate and succeed in a hybrid model. 3 days per week in one of these UKG offices is a requirement.

• Embedded finance or financial wellness experience, particularly with products delivered through an employer or other trusted intermediary
• Experience building multi-sided networks or marketplaces and managing the competing needs of multiple stakeholder groups
• Experience in regulated or consent-heavy domains, including how consent is obtained and honored, disclosure requirements, and partner compliance review
• Experience building products for deskless, hourly, or mobile-only worker populations
• Consumer-grade mobile products shipped at scale to millions of users with low baseline engagement
• Experience carrying a revenue target for a product line
• Experience establishing an operating model or playbook that other teams went on to run independently
• Technical fluency across APIs, system integration, eligibility logic, and consent design, sufficient to work credibly with engineering and architecture partners
• Experience building personalization, recommendation, or eligibility-based matching into a customer-facing product
• Ability to construct and defend two-sided unit economics, including a partner's acquisition cost, margin, and willingness to pay, without owning the financial model
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving