Product Manager, Intake & Enrollment - Remote (Travel Req)

Mom's Meals; Ankeny (IA); Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

PTO/holidays

401(k) match

Life insurance

Short-term disability

Health/dental/vision insurance

Maternity/paternity leave

Health Savings Account

FSA

Job summary

Mom's Meals is seeking a Product Manager for Intake & Enrollment to own the early customer journey—from referral through enrollment. You’ll collaborate with case managers, providers, health plans, and operations to streamline workflows and improve outcomes.

Salesforce-driven processes will be central to this role in a healthcare setting. The role focuses on operational efficiency, scalable solutions, and front-door customer experiences, with a 110k–130k salary plus a 10% bonus.

Qualifications

• 4-6 years’ product management experience, preferably within healthcare, healthcare technology, or other regulated industries.
• Experience working with Salesforce CRM and customer-facing workflow management systems
• Experience supporting referral management, intake, enrollment, customer onboarding, lead management, or other top-of-funnel business processes
• Understanding of Medicaid programs, managed care organizations, provider networks, care coordination, case management, or referral-driven healthcare services
• Demonstrated ability to manage product capabilities from discovery through delivery in Agile environments
• Strong analytical skills and ability to use operational and customer data to drive prioritization decisions
• Experience applying AI-enabled tools and automation to improve operational workflows, product management effectiveness, and customer or business outcomes
• Ability to translate complex business processes into clear requirements, user stories, and acceptance criteria
• Excellent written and verbal communication skills across technical and non-technical audiences
• Strong collaboration skills and ability to build trust across business and technology teams
• Curiosity, adaptability, and eagerness to learn and grow

Responsibilities

• Own product capabilities supporting referral management, eligibility, intake, enrollment, and other top-of-funnel customer experiences
• Partner with Intake, Customer Care, Operations, Marketing, providers, case managers, care coordinators, and health plan stakeholders to identify workflow challenges and opportunities for improvement
• Conduct user interviews, analyze workflows, and review operational data to uncover pain points and opportunities to improve customer and employee experiences
• Monitor referral, intake, enrollment, conversion, throughput, and adoption metrics, prioritizing enhancements that improve operational performance and customer outcomes
• Translate business needs and discovery findings into workflow journeys, product requirements, user stories, and acceptance criteria
• Partner closely with Salesforce administrators, architects, and engineering teams to improve Salesforce-based workflows, automation, and user experiences
• Collaborate with engineering to deliver solutions that are scalable, usable, and operationally effective
• Support product launches, training, documentation, and adoption strategies to ensure successful implementation of new capabilities
• Communicate priorities, progress, risks, and outcomes clearly to stakeholders and business partners
• Collaborate with analytics teams to define reporting and visibility needed to support intake operations and product performance

Skills

Product management

Salesforce

Workflow optimization

Healthcare domain knowledge

Agile experience

Data-driven decisions

Stakeholder collaboration

Communication skills

Curiosity & learning

Tools

Salesforce

Job description

Mom's Meals is seeking a Product Manager for Intake & Enrollment to own the early customer journey—from referral through enrollment. You’ll collaborate with case managers, providers, health plans, and operations to streamline workflows and improve outcomes.

Salesforce-driven processes will be central to this role in a healthcare setting. The role focuses on operational efficiency, scalable solutions, and front-door customer experiences, with a 110k–130k salary plus a 10% bonus.