Product manager in air reshopping

Flight Centre Travel Group; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Vacation days

Language platform

Retention scheme

GymApp discounts

Office snacks

Professional development

Equality & opportunity

Job summary

Flight Centre Travel Group is seeking an experienced Product Manager to own Air Reshopping, a product that monitors booked air itineraries and secures better fares for large corporate travel programs.

You will define strategy, translate it into roadmaps, prioritise MVP-first initiatives, and drive AI-enabled automation with global teams, shaping GTM and rollout while measuring KPI-driven success.

Qualifications

• 5+ years of Product Management experience owning a product and roadmap end-to-end, with measurable business outcomes.
• Proven at building commercial models for new offerings and evolving them as products mature.
• A track record of raising automation within a product, with the judgment to know which manual steps to remove and which add value for the customer.
• Skilled at agreeing data and process handoffs across teams.
• Able to communicate complex topics to stakeholders with varying levels of technical knowledge.
• Grounded in corporate travel or travel technology, including supplier commercial models, post-booking servicing, and managed travel program economics.
• Familiar with travel consultant workflows, operational needs, and common technology challenges.
• Experience using AI or automation to enhance workflows or product operations is a strong plus; Degree in Technology, Business, or a related field preferred

Responsibilities

• Define and document the product strategy — the purpose, ambition and direction of the domain — and communicate it clearly across the business.
• Maintain an informed view of the post-booking cost optimization market, so that product decisions are innovative and genuinely differentiated.
• Facilitate ongoing research to understand consultant needs, customer expectations, competitive landscape, and emerging travel technology trends; share findings with stakeholders to inform strategy.
• Translate strategy into clear product roadmaps and prioritized requirements that enable the Tech team to design and size solutions and deliver.
• Prioritise effectively using an MVP-first mindset, balancing business impact, technical feasibility, product commitments, stakeholder feedback.
• Build trusted relationships with and gather input from stakeholders across customers and prospects, global business units, travel consultants, and executive leadership; synthesize diverse perspectives and keep all parties aligned and informed.
• Own and evolve the commercial model, so that the value created for customers is also value realized for the business.
• Shape global GTM and rollout sequencing, working closely with the delivery leader, working market by market so that each launch reflects local operational, industry, and customer requirements.
• Maintain a working view of the end-to-end process, human and automated, and identify opportunities to automate and AI enable.
• Evaluate where AI Enablement can improve outcomes while maintaining appropriate levels of auditability and deterministic logic.
• Establish and monitor quality and success metrics, including savings identified and realized, rebooking conversion, and savings methodology integrity.
• Define and track product KPIs to measure adoption, engagement, and delivered value; use insights to drive iteration cycles.
• Contribute to a safe, inclusive, accessible, and fun work environment where all Flighties feel welcomed, respected, and supported to thrive.

Job description

Описание:

We're looking for an experienced Product Manager to own and drive Air Reshopping, a product that continuously monitors booked air itineraries and secures better fares on behalf of some of the world's largest corporate travel programs. This is a high-impact opportunity where your work directly influences customer savings, commercial outcomes, and how far we can push automation and AI enablement across a global travel program.

Задачи:

• Define and document the product strategy — the purpose, ambition and direction of the domain — and communicate it clearly across the business.
• Maintain an informed view of the post-booking cost optimization market, so that product decisions are innovative and genuinely differentiated.
• Facilitate ongoing research to understand consultant needs, customer expectations, competitive landscape, and emerging travel technology trends; share findings with stakeholders to inform strategy.
• Translate strategy into clear product roadmaps and prioritized requirements that enable the Tech team to design and size solutions and deliver.
• Prioritise effectively using an MVP-first mindset, balancing business impact, technical feasibility, product commitments, stakeholder feedback.
• Build trusted relationships with and gather input from stakeholders across customers and prospects, global business units, travel consultants, and executive leadership; synthesize diverse perspectives and keep all parties aligned and informed.
• Own and evolve the commercial model, so that the value created for customers is also value realized for the business.
• Shape global GTM and rollout sequencing, working closely with the delivery leader, working market by market so that each launch reflects local operational, industry, and customer requirements.
• Maintain a working view of the end-to-end process, human and automated, and identify opportunities to automate and AI enable.
• Evaluate where AI Enablement can improve outcomes while maintaining appropriate levels of auditability and deterministic logic.
• Establish and monitor quality and success metrics, including savings identified and realized, rebooking conversion, and savings methodology integrity.
• Define and track product KPIs to measure adoption, engagement, and delivered value; use insights to drive iteration cycles.
• Contribute to a safe, inclusive, accessible, and fun work environment where all Flighties feel welcomed, respected, and supported to thrive.

Требования:

• 5+ years of Product Management experience owning a product and roadmap end-to-end, with measurable business outcomes.
• Proven at building commercial models for new offerings and evolving them as products mature.
• A track record of raising automation within a product, with the judgment to know which manual steps to remove and which are worth keeping because they add value for the customer.
• Skilled at agreeing data and process handoffs across teams.
• Able to communicate complex topics to stakeholders with varying levels of technical knowledge.
• Grounded in corporate travel or travel technology, including supplier commercial models, post-booking servicing, and managed travel program economics.
• Working knowledge of air content, fares, and ticketing data structures across GDS, NDC and other direct sources.
• Familiar with travel consultant workflows, operational needs, and common technology challenges.
• Effective at driving outcomes with distributed or fully remote teams.
• Будет плюсом: Experience using AI or automation to enhance workflows or product operations is a strong plus; Degree in Technology, Business, or a related field preferred

Условия:

• Enjoy 25 Days Off per year plus 5 Compensation days!
• Learn a new language with our free language learning platform.
• Employee Retention Share Scheme.
• Various social events to promote networking, the celebration of wins, and sometimes just for fun!
• Enjoy our discounts with GymApp.
• Complimentary coffee, drinks, snacks and fruits at our Barcelona office location.
• A strong focus on professional development to support you in the evolution of your career.
• Our number one philosophy is Our people.
• Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
• We value an inclusive and supportive workplace which reflects the diversity of our society.