Business analyst in corporate travel

Flight Centre Travel Group; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

25 days off per year + 5 compensation

Language learning platform

Employee retention share scheme

Social events

GymApp discounts

Barcelona office coffee

Professional development focus

Inclusive, respectful workplace

Job summary

Flight Centre Travel Group seeks a Senior Business Analyst to shape the Reshopping program, study market-specific needs, and map vendor options for post-booking cost optimization. You’ll identify operational, regulatory, and invoicing differences across markets and document dependencies to enable informed decisions.

The role emphasizes data-driven analysis, cross-time-zone collaboration, and precise requirements for engineering teams, with a focus on scalable global rollout.

Qualifications

• 5+ years in business analysis, including work where the answer was not known at the outset.
• Proven at evaluating vendors and partners on capability, fit, and integration cost.
• Grounded in corporate travel or travel technology, including supplier models and post-booking servicing.
• Fluent in hotel and air content — negotiated and public rates and fare rules.
• Strong at building a quantified case from large transactional datasets.
• Skilled at defining measurement methodologies that withstand scrutiny.
• Able to separate evidence from belief and present both clearly.
• Comfortable working across many markets and time zones.
• Confident writing requirements precise enough for engineers to build from.
• Degree in Technology, Business, or related field preferred

Responsibilities

• Define and answer the right questions to shape the Reshopping program.
• Investigate market-specific reshopping nuances including regulatory and invoicing differences.
• Map the vendor landscape for cost optimization and integration needs.
• Map the reshopping value chain and decide what to rent, buy, partner or build.
• Build and maintain financial KPIs and metrics for the offering.
• Document the commercial and operational lifecycle and dependencies.
• Stay updated on new technologies and recommend options.
• Contribute to an inclusive and supportive work environment.

Skills

5+ years in business analysis

Vendor evaluation

Corporate travel knowledge

Hotel and air content fluency

Data-driven decision making

Measurement methodologies

Cross-market collaboration

Requirements writing for engineers

Multimarket/time-zone adaptability

Structured discovery with customers

Education

Degree in Technology or Business preferred

Job description

Описание:

We're looking for a Senior Business Analyst to define and answer the right questions that will help us shape and drive our Reshopping program. Reshopping continuously monitors booked hotel reservations and air itineraries and secures better rates and fares on behalf of some of the world's largest corporate travel programs. Scaling it globally means committing to a series of consequential decisions regarding the target market, our customers’ needs, and which parts of the capability we build ourselves versus source from a partner.

Задачи:

Investigate and document the specifics of our reshopping offering in each of our markets — the operational, regulatory, invoicing, and supplier differences that determine what is possible where. Research customer and prospect needs across large-market and SME programs, so that what we build reflects demand rather than assumption. Map the vendor and partner landscape for post-booking cost optimization: what each provider does, where they are strong, and what integrating with them would require. Map the reshopping value chain — opportunity monitoring, decisioning, servicing, measurement, and invoicing — and set out which parts we rent, buy, partner, or build, balancing flexibility, speed, and commercial and financial benefit, so that the Program Leader and Product Managers have a clear basis to decide on. Build and maintain the financial KPIs and metrics behind the offering, and identify where the greatest opportunities sit across hotel and air. Document the commercial and operational lifecycle around the reshopping offering, including manual steps and local variation. Determine and document system, business, and development dependencies, ensuring a seamless delivery. Proactively keep abreast of new technologies emerging within the industry, both regionally and globally, and make recommendations on alternate products and options. Contribute to a safe, inclusive, accessible, and fun work environment where all Flighties feel welcomed, respected, and supported to thrive.

Требования:

• 5+ years in business analysis, including work where the answer was not known at the outset. A track record of primary discovery — structured conversations with customers, internal teams, and vendors — and of turning it into something decision-ready.
• Proven at evaluating vendors and partners on capability, fit, and integration cost rather than on feature lists.
• Grounded in corporate travel or travel technology, including supplier commercial models, post-booking servicing, and managed travel program economics.
• Fluent in hotel and air content — negotiated and public rates and fares, rate and fare rules, and cancellation and change conditions.
• Strong at building a quantified case from large transactional datasets.
• Skilled at defining measurement methodologies that stand up to customer and finance scrutiny.
• Able to separate what the evidence supports from what you believe, and to present both clearly.
• Comfortable working across many markets and time zones.
• Confident writing requirements precise enough for engineers to build from.

Будет плюсом: Degree in Technology, Business, or a related field preferred

Условия:

• Enjoy 25 Days Off per year plus 5 Compensation days!
• Learn a new language with our free language learning platform.
• Employee Retention Share Scheme.
• Various social events to promote networking, the celebration of wins, and sometimes just for fun!
• Enjoy our discounts with GymApp.
• Complimentary coffee, drinks, snacks and fruits at our Barcelona office location.
• A strong focus on professional development to support you in the evolution of your career.
• Our number one philosophy is Our people.
• Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
• We value an inclusive and supportive workplace which reflects the diversity of our society.