Product Manager II, Global SMB and Integrated Payments Digital Experience

Worldpay; Cincinnati (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Worldpay in Cincinnati, OH is seeking a Product Manager II to define, deliver, and optimize digital experiences for SMB merchants. You will manage product capabilities across their lifecycle—from discovery through delivery, launch, adoption, and continuous improvement.

You will translate merchant needs into product requirements, define visions and roadmaps, lead cross-functional teams with Engineering and UX, track KPIs, and balance merchant value with business impact.

Qualifications

• Bachelor's degree in business, technology, finance, marketing, or a related field.
• Four or more years of relevant experience in product management, product ownership, payments, fintech, banking, accounting, or financial operations.
• Experience independently managing digital product capabilities or moderately complex initiatives.
• Knowledge of payment processing, merchant acquiring, merchant services, settlements, reconciliation, reporting, or account servicing.
• Experience developing customer-facing digital products such as portals, mobile applications, self-service platforms, or embedded experiences.
• Strong analytical skills and experience using qualitative and quantitative data to make product decisions.
• Experience defining KPIs, measuring product performance, and presenting recommendations to stakeholders.
• Strong communication, presentation, stakeholder management, and problem-solving skills.
• Ability to influence decisions, build alignment, and manage competing priorities without direct authority.
• Experience working in Agile product development environments.

Responsibilities

• Define product vision, strategy, roadmaps, and measurable outcomes for assigned digital capabilities.
• Independently lead moderately complex initiatives from discovery through delivery, launch, adoption, and optimization.
• Translate merchant needs, business priorities, data, and market opportunities into product requirements and prioritized plans.
• Prepare and present product plans, business cases, roadmap updates, risks, tradeoffs, and growth opportunities.
• Develop business scope documents, product requirements, customer journeys, user stories, acceptance criteria, and release recommendations.
• Partner with Engineering and User Experience to deliver intuitive, accessible, mobile-first products.
• Use customer feedback, behavioral analytics, and operational metrics to identify friction and improve merchant outcomes.
• Define and monitor KPIs for adoption, engagement, customer satisfaction, digital activation, and operational efficiency.
• Coordinate product dependencies, release readiness, and stakeholder communications across teams and regions.
• Contribute to budget and portfolio planning, including initiative prioritization and roadmap sequencing.
• Evaluate product financial performance and support recommendations that balance merchant value, business impact, and delivery complexity.
• Collaborate with internal stakeholders, technology vendors, and strategic partners when needed.

Skills

Product management

Agile

Stakeholder management

Data-driven decisions

Communication

Payments/fintech knowledge

KPIs & analytics

Education

Bachelor's degree in business, technology, finance, marketing, or related field

Tools

Pendo

Amplitude

Mixpanel

SQL

BI tools

Job description

What you\'ll own

As a Product Manager II, you will define, deliver, and optimize digital experiences that help small and medium-size merchants manage and grow their businesses.

• You will independently manage product capabilities across their lifecycle, from customer discovery and strategy through delivery, launch, adoption, and continuous improvement. Your work may span merchant portals, mobile applications, onboarding, payments, reporting, account servicing, self-service, and value-added services.
• Define product vision, strategy, roadmaps, and measurable outcomes for assigned digital capabilities.
• Independently lead moderately complex initiatives from discovery through delivery, launch, adoption, and optimization.
• Translate merchant needs, business priorities, data, and market opportunities into product requirements and prioritized plans.
• Prepare and present product plans, business cases, roadmap updates, risks, tradeoffs, and growth opportunities.
• Develop business scope documents, product requirements, customer journeys, user stories, acceptance criteria, and release recommendations.
• Partner with Engineering and User Experience to deliver intuitive, accessible, mobile-first products.
• Use customer feedback, behavioral analytics, and operational metrics to identify friction and improve merchant outcomes.
• Define and monitor KPIs for adoption, engagement, customer satisfaction, digital activation, and operational efficiency.
• Coordinate product dependencies, release readiness, and stakeholder communications across teams and regions.
• Contribute to budget and portfolio planning, including initiative prioritization and roadmap sequencing.
• Evaluate product financial performance and support recommendations that balance merchant value, business impact, and delivery complexity.
• Collaborate with internal stakeholders, technology vendors, and strategic partners when needed.

What you\'ll bring

• Bachelor\'s degree in business, technology, finance, marketing, or a related field, or an equivalent combination of education and experience.
• Four or more years of relevant experience in product management, product ownership, business analysis, payments, fintech, banking, accounting, or financial operations.
• Experience independently managing digital product capabilities or moderately complex initiatives.
• Knowledge of payment processing, merchant acquiring, merchant services, settlements, reconciliation, reporting, or account servicing.
• Experience developing customer-facing digital products such as portals, mobile applications, self-service platforms, or embedded experiences.
• Strong analytical skills and experience using qualitative and quantitative data to make product decisions.
• Experience defining KPIs, measuring product performance, and presenting recommendations to stakeholders.
• Strong communication, presentation, stakeholder management, and problem-solving skills.
• Ability to influence decisions, build alignment, and manage competing priorities without direct authority.
• Experience working in Agile product development environments.

It\'s a bonus if you have

• Experience with integrated payments, embedded payments, value-added services, or financial technology platforms.
• Experience with Pendo, Amplitude, Mixpanel, Quantum Metric, or a similar digital analytics platform.
• Experience with SQL, business intelligence, reporting, or data visualization tools.
• Experience supporting products across multiple platforms, customer segments, markets, or geographic regions.
• Familiarity with APIs, integrated software partners, or platform-based product capabilities.
• Experience conducting customer research, usability testing, pilots, or product experimentation.

About the team

The Global SMB and Integrated Payments Digital Experience team creates connected, intuitive, and scalable experiences for merchants across digital channels.

We partner across Product, Engineering, User Experience, Operations, Customer Support, Analytics, Commercial, and regional business teams. Together, we are simplifying merchant journeys, increasing digital adoption, expanding self-service, and delivering consistent experiences across platforms and markets.

Our inclusive and global teams win together every day. We\'re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections- it\'s unmatched. Come and be part of an ever-evolving company and get dynamic opportuniti