Product Manager, Guest Services – Zero-to-One Experience

Airbnb; San Francisco (CA); On-site; USD 232,000 - 282,000; Full time

Job summary

Airbnb is seeking a Senior Product Manager for Guest Services in the US to define a compelling vision, strategy, and roadmap. You will partner with engineering, design, data science, and operations to turn guest experiences into scalable marketplaces.

You will lead zero-to-one initiatives, obsess over metrics like conversion and repeat bookings, and stay hands-on in a scrappy environment while building compelling product narratives with marketing. Preference for SF/NYC/Seattle.

Qualifications

• 10+ years of consumer product management experience.
• Track record taking 0→1 ideas through incubation to scaled products.
• Experience prototyping using AI tools to test hypotheses.
• Ability to translate hypotheses into MVP scopes and roadmaps.

Responsibilities

• Define the product vision, strategy, and roadmap for guest services.
• Ship and iterate fast with engineering and design teams.
• Define metrics and use data to identify opportunities and drop-offs.
• Speak with guests to bring their voice into prioritization decisions.
• Balance marketplace needs across hosts, partners, and operations.
• Drive clarity across orgs with engineering, design, marketing, and leadership.

Skills

Product Strategy

Cross-functional Leadership

AI Prototyping

Business Acumen

Roadmapping

Communication

Tools

Analytics tools

Job description

Airbnb is seeking a Senior Product Manager for Guest Services in the US to define a compelling vision, strategy, and roadmap. You will partner with engineering, design, data science, and operations to turn guest experiences into scalable marketplaces.

You will lead zero-to-one initiatives, obsess over metrics like conversion and repeat bookings, and stay hands-on in a scrappy environment while building compelling product narratives with marketing. Preference for SF/NYC/Seattle.