Product Manager, Fan Data

Global Sports Jobs Limited; New York (NY); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

Competitive benefits package

401K contribution

Paid time off and holidays

Paid parental leave

Free MLB tickets

Discounts at MLBShop

Educational reimbursements

Disability benefits

Life insurance

Pet insurance

Job summary

MLB is seeking a Product Manager to advance the Fan Data Platform, focusing on the ticketing data domain. You will collaborate with engineering, analytics, and business teams to define requirements, build data products, and enable high-value use cases for fans across digital and physical touchpoints.

The role emphasizes data quality, governance, and cross-industry collaboration, with opportunities to shape analytics, personalization, and BI initiatives in baseball.

Qualifications

• 2+ years of Product Manager experience, supporting data platforms.
• Hands-on data exploration with SQL, Python, or R to validate requirements.
• Experience with Agile methodologies (Scrum or Kanban).
• Ability to build relationships with diverse stakeholders.
• Excellent written and verbal communication and presentation skills.

Responsibilities

• Manage a defined set of products, features, and initiatives related to ticketing data within MLB’s Fan Data Platform.
• Centralise all ticketing data in one platform and enable high-value use cases.
• Translate business and technical requirements into clear product requirements and user stories.
• Lead day-to-day product planning, development, testing, release, and rollout activities with engineering and QA teams.
• Maintain data quality and governance across platforms.
• Build relationships with stakeholders across the Baseball industry.
• Keep abreast of best practices and trends and evangelise new ideas.

Skills

SQL

Python

R

Agile methodologies

stakeholder management

Tools

SQL

Python

R

Job description

About the Role

The role sits within the Fan Data Platform group and focuses on enhancing the foundational Fan Data Platform that centralises all MLB Fan Data in one platform, enabling use cases across hundreds of digital and physical touchpoints. It has a special focus on building products that support the Ticketing domain and beyond as the organisation continues to expand and grow its products in this space. The capability plays a pivotal role in a wide variety of use cases in the baseball industry, including Analytics, Data Science, Personalisation, Marketing, and Business Intelligence across various lines of business. The role offers a unique opportunity to leverage large-scale data and drive new and exciting personalised experiences for millions of fans globally.

Key Responsibilities

• Manage a defined set of products, features, and initiatives related to ticketing data within MLB’s Fan Data Platform.
• Centralise all ticketing data in one platform, create new data products, and enable high-value use cases across the industry.
• Work with key stakeholders across the industry to build consensus and roadmaps.
• Gather, document, and translate business and technical requirements into clear product requirements, user stories, and acceptance criteria.
• Lead day-to-day product planning, development, testing, release, and rollout activities in partnership with engineering, analytics, quality assurance, and other stakeholder groups.
• Maintain a strong focus on data quality and governance.
• Build and manage relationships with a diverse set of stakeholders across the Baseball industry.
• Keep a pulse across sports and other industries, including best practices and trends; evangelise new ideas and bring them into the organisation.

Required Experience & Qualifications

• 2+ years of experience as a Product Manager, supporting data platforms.
• Hands-on experience using SQL/R/Python to explore data, validate requirements, or support product decisions.
• Experience with Agile methodologies such as scrum or kanban.
• Ability to build productive relationships and work effectively with a diverse group of stakeholders.
• Excellent written and verbal communication and presentation skills.
• Fortitude to remain calm and react appropriately in high-pressure situations.
• Self-starter who is energetic and enthusiastic, confident, adaptable, fan-oriented, and comfortable working in a fast-moving environment.
• Strong problem-solving skills and ability to translate highly unstructured business problems into tangible solutions.

Preferred Skills

• A love for baseball.
• Experience defining or monitoring data-quality and product-adoption measures.
• Experience in building large-scale data platforms using cloud-based services.
• Technical background along with hands-on experience in analysing large-scale data sets with SQL, Python, R, etc.
• Proven experience in owning products or large-scale projects through to completion, from requirements gathering through rollout and training.

Salary

• $110,000 - $135,000 (Base Salary) + Bonus

Salary and related aspects of compensation will be contingent upon work experience, education, skills, and other factors MLB considers relevant to the hiring decision.

Benefits & Perks

• Competitive benefits package
• Company 401K contribution
• Paid time off and holidays
• Paid parental leave
• Access to free tickets to baseball games and MLB.TV
• Discounts at MLB Store and MLBShop.com
• Employee assistance programmes (EAP)
• Onsite/online training and development programmes
• Tuition reimbursement
• Disability benefits (short-term and long-term)
• Life and accidental death insurance
• Pet insurance

About the Company

Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first.