Product Manager, Fan Data

Major League Baseball (MLB)

New York (NY)

On-site

USD 110,000 - 135,000

Full time

35 hours ago

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Benefits offered by this job

Competitive Benefits Package

401K Contribution

Paid Time Off and Holidays

Paid Parental Leave

Access to Free Tickets to Baseball

Discounts at MLBShop

Employee Assistance Programs (EAP)

Training & Development Programs

Tuition Reimbursement

Job summary

Major League Baseball is seeking a Product Manager for the Fan Data Platform to advance the foundational data platform that centralizes MLB Fan Data and enables data-driven experiences across digital and physical touchpoints. This role focuses on building data products that support the Ticketing domain and beyond, driving analytics, personalization, and BI across MLB lines.

The candidate will gather requirements, manage roadmaps, ensure data quality and governance, and collaborate with diverse

Qualifications

2+ years of experience as a Product Manager for data platforms.
Hands-on SQL/R/Python to explore data and validate requirements.
Experience with Agile methodologies (scrum or kanban).
Strong relationships with diverse stakeholders and clear communication.
Excellent written and verbal communication and presentation skills.
Self-starter with energy, enthusiasm, and fan-oriented mindset.
Strong problem-solving skills translating unstructured problems into solutions.

Responsibilities

Manage a defined set of products and initiatives related to ticketing data in MLB’s Fan Data Platform.
Centralize all ticketing data in one platform and enable high-value use cases.
Collaborate with stakeholders to build roadmaps and align priorities.
Translate business and technical requirements into clear product requirements and user stories.
Lead daily planning, development, testing, release and rollout with engineering and analytics teams.
Maintain data quality and governance while building cross-team relationships.
Stay aware of industry trends and evangelize new ideas within MLB.

Skills

Product management

Agile methodologies

Stakeholder management

Communication

Data-driven decision making

Problem solving

Calm under pressure

Self-starter

Tools

SQL

Python

Job description

Major League Baseball is looking for a Product Manager, Fan Data in the Fan Data Platform group to help us achieve our mission of creating the best fan experience in professional sports and leveraging the awesome storytelling power of baseball. In this role, you will focus on enhancing the foundational Fan Data Platform that centralizes all MLB Fan Data in one single platform, enabling use cases across hundreds of digital and physical touchpoints. This role will have a special focus on building products that support the Ticketing domain and beyond, as we continue to expand and grow our products in this space. This capability plays a pivotal role in a wide variety of use cases in the Baseball industry including Analytics, Data Science, Personalization, Marketing, as well as Business Intelligence across various lines of businesses. We have a unique opportunity in the Baseball industry to leverage large scale data and drive new and exciting personalized experiences for millions of fans globally.

Responsibilities

Manage a defined set of products, features and initiatives related to ticketing data within MLB’s Fan Data Platform
Focus on centralizing all ticketing data in one platform, creating new data products and enabling high value use cases across the industry
Work with key stakeholders across the industry to build consensus and roadmaps
Gather, document and translate business and technical requirements into clear product requirements, user stories and acceptance criteria
Lead day-to-day product planning, development, testing, release and rollout activities in partnership with engineering, analytics, quality assurance and other stakeholder groups
Maintain a strong focus on data quality and governance
Build and manage relationships with a diverse set of stakeholders across the Baseball industry
Keep a pulse across sports and other industries, including best practices and trends. Evangelize new ideas and bring them into the organization

Qualifications & Skills

2+ years of experience as a Product Manager, supporting data platforms
Hands-on experience using SQL/R/Python to explore data, validate requirements or support product decisions
Experience with Agile methodologies such as scrum or kanban
Ability to build productive relationships and work effectively with a diverse group of stakeholders
Excellent written and verbal communication and presentation skills
Fortitude to remain calm and react appropriately in high-pressure situations
Self-starter who is energetic & enthusiastic, confident, adaptable & fan-oriented and comfortable working in a fast-moving environment
Strong problem solving skills. Ability to translate highly unstructured business problems into tangible solutions

Highly Qualified Applicants Will Have

A love for Baseball!
Experience defining or monitoring data-quality and product-adoption measures
Experience in building large scale Data Platforms using cloud based services
Technical background along with hands on experience in analyzing large scale data sets with SQL, Python, R, etc
Proven experience in owning products / large scale projects through to completion, from requirements gathering through rollout and training

Salary Range:

$110,000 - $135,000 (Base Salary) + Bonus. As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, MLB believes in providing a competitive compensation and benefits package for its employees.

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