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Motion Recruitment's client, a leader in retail eCommerce, seeks a Senior Product Manager on a 3-month contract for 100% remote work. The role focuses on customer experience and end-to-end digital shopping.
You will partner with engineering, UX, merchandising, and marketing to define strategy, run experiments, analyze data, and drive improvements that boost conversion and lifetime value.
Our client, a leader in retail eCommerce, is seeking a contract Product Manager. This a 100% remote role.
3 months (+ likely extensions)
The Customer Experience team owns the end-to-end digital experience for our customers, from discovery and engagement through shopping, purchase, and beyond. We are looking for a Senior Product Manager, Customer Experience to define product strategy and deliver experiences that make it easier, more intuitive, and more rewarding for customers to shop The Company.
Partner cross-functionally with Engineering, UX, Merchandising and Marketing teams to ship
high-impact features that move the needle on meaningful KPIs.
Define and execute a two-year product strategy for Customer bottom-of-funnel product domains rooted in deep retail and e-commerce expertise.
Drive High-Velocity Experimentation: Run continuous A/B testing and experimentation cycles to optimize the end-to-end buying flow and validate new post-purchase capabilities.
Conduct rigorous data analysis, usability testing, and customer research to identify friction points and validate core purchasing hypotheses.
Lead the design and implementation of seamless, transparent post-discovery flows to reduce drop‑off, increase trust, and boost customer lifetime value.
Lead agile sprint cycles that deliver immediate user experience improvements while maintaining a dependable, scalable transactional foundation.
Clearly communicate product vision, roadmap priority, and conversion insights to executive leadership and key cross‑functional partners.
5+ years of product management experience, with a strong background in e-commerce or digital consumer products.
Proven track record of owning products or experiences from strategy through execution, delivering measurable customer and business outcomes.
Experience developing product strategies and roadmaps that balance customer needs, business priorities, and technical considerations.
Strong analytical and problem‑solving skills, with the ability to use data, customer insights, and experimentation to inform product decisions.
Demonstrated ability to lead cross‑functional teams and influence partners across Engineering, Design, Marketing, Merchandising, AI, Analytics, and other stakeholders.
Strong communication skills, with the ability to clearly articulate product vision, priorities, tradeoffs, and the "why" behind decisions.
Experience building and optimizing customer experiences across web and mobile.
Experience with experimentation, personalization, or other data‑driven approaches to improving customer engagement and conversion.
Experience in a marketplace, multi‑sided, or high‑growth e‑commerce environment.
Experience with customer acquisition, lifecycle engagement, loyalty, or other customer‑facing marketing experiences.
Hands‑on experience or familiarity leveraging AI tools to accelerate product discovery, development, experimentation, or operational workflows.
Experience in luxury retail, resale, or another category with high‑consideration customer journeys.