Product Manager – Digital Technology

Together Credit Union; Chicago (IL); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is looking for a Product Manager – Digital Technology to enhance digital solutions for a seamless member experience. This role involves overseeing website management, appointment scheduling systems, and digital campaign strategies. The ideal candidate will have 3-5+ years of product management experience, particularly in fintech, and a proven track record in consumer-facing platforms. Join a forward-thinking team that values collaboration and innovation, and make a significant impact on the digital landscape of financial services.

Qualifications

• 3-5+ years of experience in product management, ideally in digital or fintech.
• Proven experience leading consumer-facing websites or platforms.
• Strong analytical mindset with experience using data analysis tools.

Responsibilities

• Lead the management and optimization of the credit union’s website.
• Oversee the design and execution of digital pre-approval campaigns.
• Manage vendor relationships for online appointment scheduling systems.

Skills

Product Management

Digital Technology

Consumer-Facing Platforms

Data Analysis

Collaboration

APIs Understanding

Analytical Skills

Communication

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Google Analytics

Hotjar

PowerBI

Tableau

Salesforce

HubSpot

Job description

Together Credit Union is seeking a Product Manager – Digital Technology to lead the development and optimization of our digital solutions. Reporting to the Director, Digital & AI, this role will oversee the implementation and management of our website, appointment scheduling systems, and pre-approval campaign technologies. The ideal candidate will collaborate cross-functionally with IT, marketing, operations, and external vendors to enhance the digital experience for both members and internal teams. If you have 3-5+ years of product management experience in digital or fintech environments and a proven track record in consumer-facing platforms, we want to hear from you!

Reports To: Director, Digital & AI

Positions Supervised: N/A

FLSA Status: Exempt

Job Summary

The Product Manager – Digital Technology will lead the development and optimization of digital solutions aimed at enhancing the overall digital experience for Together Credit Union. This role will oversee the implementation and management of the credit union’s website, appointment scheduling systems, and pre-approval campaign technologies, ensuring a seamless digital experience for both members and internal teams. The Product Manager will work cross-functionally with IT, marketing, operations, and external vendors to execute on digital strategies and initiatives.

Job Responsibilities

The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills. Team members may be directed to perform job-related tasks others than those specifically stated in this description.

• Website Implementation & Management:Lead the management and optimization of the credit union’s website to ensure a user-friendly, responsive, and secure online experience.Collaborate with stakeholders to implement new website features, improve performance, and improve integration across digital touchpoints.Analyze website data and user behavior to identify areas for improvement and drive optimization efforts.
• Member-Facing Appointment Technology:Manage the vendor relationship and optimization of online appointment scheduling systems for members.Collaborate with internal teams to understand appointment needs (e.g., branch visits, loan consultations, business account opening, financial advisories, etc.) and ensure the system is intuitive, efficient, and meets member expectations.
• Member Pre-Approval Campaigns:Oversee the design and execution of digital pre-approval campaigns for credit union services (e.g., loans, credit cards).Collaborate with marketing and analytics teams to ensure campaigns are targeted, personalized, and integrated across digital channels.Use data to track the success of campaigns, refine targeting strategies, and improve member conversion rates.Develop detailed reports and present campaign performance to leadership.
• New Member Onboarding and Application Management: Lead effort to implement new products on new team member onboarding platform. Manage relationship with third party vendor and internal stakeholders to ensure optimization of tool and alignment to organizational goals.
• Product Lifecycle Management:Lead the entire lifecycle of digital products from ideation and design to development, testing, deployment, and optimization.Define product roadmaps, prioritize features based on business value and member impact, and manage resources effectively to deliver on time.Conduct ongoing performance assessments of digital products and identify opportunities for iteration and improvement.

Required Qualifications

An equivalent combination of education, training, and experience will be considered.

• High school diploma or equivalent
• 3–5+ years of experience in product management, ideally in digital or fintech environments
• Proven experience leading the rollout of consumer-facing websites or platforms.
• Experience with onboarding journeys, funnel optimization, or acquisition-focused features.
• Familiarity with marketing and preapproval tech (SavvyMoney, Trustage, Salesforce, HubSpot, or similar).
• Understands APIs, data flows, and how to communicate effectively with developers (without needing to code).
• Familiarity with CMS platforms

Preferred Qualifications

• Knowledge of appointment scheduling platforms (e.g., Calendly, TimeTrade, or custom integrations).
• Experience with journey mapping, user personas, and segmentation.
• Credit Union experience or industry knowledge

Knowledge, Skills, and Abilities (KSA’s)

A representation of the knowledge, skills, and abilities necessary to perform this job competently.

• Strong collaborator who can work with marketing, member experience, compliance, and IT.
• Strong analytical mindset with experience using tools like Google Analytics, Hotjar, PowerBI, or Tableau
• Proven track record to get deep into program and business details to unblock projects
• Strong communicator at all levels.
• Collaborative mindset and the ability to influence indirectly.

Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

• Remote work environment with the utilization of on-line technology, including various computer programs and systems.

Physical Abilities

The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work at a computer in a stationary manner up to 8 hours daily.

Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.