Product Manager – Digital Technology

Together Credit Union; St. Louis (MO); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Product Manager for Digital Technology to enhance digital solutions and improve member experiences. This role involves overseeing the development of the credit union’s website and appointment scheduling systems while collaborating with various teams to ensure a seamless digital experience. The ideal candidate will have a strong background in product management, particularly in digital or fintech environments, and will be instrumental in driving initiatives that elevate the overall digital experience for members. If you are passionate about technology and user experience, this opportunity is perfect for you.

Qualifications

• 3-5+ years of product management experience in digital or fintech.
• Proven experience with consumer-facing platforms and websites.
• Familiarity with APIs and data flows.

Responsibilities

• Lead the management and optimization of the credit union’s website.
• Oversee digital pre-approval campaigns for credit union services.
• Manage vendor relationships for appointment scheduling systems.

Skills

Product Management

Digital Solutions

Collaboration

Analytical Skills

Communication

Education

High School Diploma

Tools

Google Analytics

Salesforce

HubSpot

PowerBI

Tableau

Calendly

SavvyMoney

Trustage

Job description

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About the Role

Together Credit Union is seeking a Product Manager – Digital Technology to lead the development and optimization of our digital solutions. Reporting to the Director, Digital & AI, this role will oversee the implementation and management of our website, appointment scheduling systems, and pre-approval campaign technologies. The ideal candidate will collaborate cross-functionally with IT, marketing, operations, and external vendors to enhance the digital experience for both members and internal teams. If you have 3-5+ years of product management experience in digital or fintech environments and a proven track record in consumer-facing platforms, we want to hear from you!

Reports To

Director, Digital & AI

Positions Supervised

N/A

FLSA Status

Exempt

Job Summary

The Product Manager – Digital Technology will lead the development and optimization of digital solutions aimed at enhancing the overall digital experience for Together Credit Union. This role will oversee the implementation and management of the credit union’s website, appointment scheduling systems, and pre-approval campaign technologies, ensuring a seamless digital experience for both members and internal teams. The Product Manager will work cross-functionally with IT, marketing, operations, and external vendors to execute on digital strategies and initiatives.

Job Responsibilities

• Website Implementation & Management: Lead the management and optimization of the credit union’s website to ensure a user-friendly, responsive, and secure online experience. Collaborate with stakeholders to implement new website features, improve performance, and enhance integration across digital touchpoints. Analyze website data and user behavior to identify areas for improvement and drive optimization efforts.
• Member-Facing Appointment Technology: Manage vendor relationships and optimize online appointment scheduling systems for members. Collaborate with internal teams to understand appointment needs (e.g., branch visits, loan consultations, business account opening, financial advisories) and ensure the system is intuitive, efficient, and meets member expectations.
• Member Pre-Approval Campaigns: Oversee the design and execution of digital pre-approval campaigns for credit union services (e.g., loans, credit cards). Collaborate with marketing and analytics teams to ensure campaigns are targeted, personalized, and integrated across digital channels. Use data to track campaign success, refine strategies, and improve member conversion rates. Develop reports and present performance to leadership.
• New Member Onboarding and Application Management: Lead efforts to implement new products on onboarding platforms. Manage relationships with third-party vendors and internal stakeholders to optimize tools and ensure alignment with organizational goals.
• Product Lifecycle Management: Manage the entire lifecycle of digital products from ideation to deployment and optimization. Define roadmaps, prioritize features based on business and member impact, and manage resources to deliver timely results. Conduct performance assessments and identify opportunities for improvement.

Required Qualifications

• High school diploma or equivalent
• 3–5+ years of experience in product management, preferably in digital or fintech environments
• Proven experience leading the rollout of consumer-facing websites or platforms
• Experience with onboarding journeys, funnel optimization, or acquisition features
• Familiarity with marketing and pre-approval technologies (e.g., SavvyMoney, Trustage, Salesforce, HubSpot)
• Understanding of APIs, data flows, and effective communication with developers (without coding)
• Familiarity with CMS platforms

Preferred Qualifications

• Knowledge of appointment scheduling platforms (e.g., Calendly, TimeTrade)
• Experience with journey mapping, user personas, segmentation
• Credit Union industry knowledge

Knowledge, Skills, and Abilities

• Strong collaborator with marketing, member experience, compliance, and IT teams
• Analytical mindset with experience using tools like Google Analytics, Hotjar, PowerBI, Tableau
• Ability to delve into program and business details to unblock projects
• Effective communicator at all levels
• Collaborative with influencing skills

Work Environment

Remote work environment utilizing online technology and various software systems.

Physical Abilities

Ability to work at a computer for up to 8 hours daily. Reasonable accommodations available for disabilities.

Equal Opportunity Employer statement...