Product Manager (Digital Products)

247Hire; Chicago (IL); On-site; USD 100,000 - 130,000; Full time

Job summary

247Hire in Chicago is seeking an experienced Product Manager with at least 8 years of IT or digital product management experience. The role demands deep knowledge of IT principles and Agile methodologies, alongside strong stakeholder relationship management.

The successful candidate will use customer insights to inform product decisions, manage success metrics, and ensure product readiness. Collaboration with cross-functional teams to define requirements and drive security and privacy standards is essential.

Qualifications

• 8+ years of IT or digital product management experience across the SDLC.
• 5+ years in a Product Manager role translating business needs into solutions.
• 5+ years managing customer expectations and building stakeholder relationships.

Responsibilities

• Use customer feedback and data to inform product decisions.
• Define and manage success metrics for product strategy.
• Create and refine the product backlog with clear acceptance criteria.
• Collaborate with Engineering to define technical requirements.
• Drive security and privacy requirements in partnership with stakeholders.

Skills

IT principles

Agile development methodologies

Stakeholder relationship management

Customer engagement

Problem decomposition

Education

8+ years of IT or digital product management experience

Job description

Key Responsibilities

• Use customer feedback, market analysis, and data to inform product decisions
• Define and manage success metrics to inform ongoing product strategy
• Know your customer by regularly engaging current and prospective users to understand needs and behaviors
• Drive build-test-learn experiments to validate assumptions and refine product direction
• Create, prioritize, and continuously refine the product backlog by decomposing complex problems into epics/features/user stories with clear acceptance criteria
• Partner with Engineering and Architecture to define solution approaches, technical requirements, and delivery sequencing
• Own non‑functional requirements (NFRs) for performance, availability, scalability, resiliency, and observability
• Drive security‑by‑design and privacy‑by‑design requirements in partnership with Security, Risk, and Compliance
• Define telemetry and analytics instrumentation to measure adoption, reliability, and business outcomes
• Ensure production readiness through release planning, feature flags, runbooks, and incident response expectations
• Balance feature delivery with technical debt reduction by prioritizing modernization, refactoring, and dependency upgrades
• Develop and communicate the product vision, strategy, and roadmap; incorporate timely stakeholder feedback
• Ensure development standards are followed to enable tight feedback loops and clear product definition
• Coach and mentor team members and cross‑functional partners on collaboration, ideation, consumer research, experiment design and execution, measurement, implementation, customer interactions, and rollout
• Partner with business and IT stakeholders during execution to ensure expectations are met
• Proactively remove obstacles and resolve roadblocks to achieve product goals
• Identify and develop services and service level agreements (SLAs); educate senior leaders and continuously improve service‑related processes

Must Haves

• 8+ years of IT or digital product management (or related) experience across the SDLC, including at least 5 years in a Product Manager role and 3 years translating business needs and requirements into IT/digital product solutions
• 5+ years of deep knowledge of IT principles, Agile development methodologies, and cloud platforms/applications, software products, or design tools
• 5+ years of experience managing customer expectations and building strong stakeholder relationships

Plusses

• Experience as a Product Manager working in Agile methodologies
• Experience advocating for UX/design practices within large business and technology organizations
• Pharmacy benefit management (PBM) and healthcare industry experience
• Demonstrated focus on quality and cost savings through continuous process improvement
• Product management certifications (e.g., CSPO, SAFe POPM) preferred