Product Manager - Digital Engagement

Valley National Bank; New York (NY); On-site; USD 95,000 - 130,000; Full time

Job summary

Valley National Bank seeks a candidate to drive product strategy and roadmap, ensuring alignment with business goals and customer needs. The role involves managing digital experiences, identifying improvements, defining key performance metrics, and leveraging data-driven insights.

Collaboration with technology and design teams in an agile environment is essential, along with ongoing optimization and acting as the voice of the customer.

Responsibilities

• Own product strategy and roadmap, aligning initiatives to business goals.
• Manage end-to-end digital experiences to enhance usability and engagement.
• Define and track key performance metrics to inform decisions.

Job description

Responsibilities

• Own product strategy and roadmap, aligning initiatives to business goals, customer needs, and performance insights.
• Manage end-to-end digital experiences, identifying and prioritizing improvements that enhance usability, conversion, engagement, and efficiency.
• Define and track key performance metrics (e.g., adoption, conversion, activation, engagement, satisfaction) and use data to inform decisions.
• Leverage data and AI-driven insights to identify opportunities for personalization, automation, and improved customer outcomes.
• Translate business needs into product requirements, including user stories, acceptance criteria, and backlog prioritization.
• Partner with technology and design teams to deliver high-quality, scalable solutions in an agile environment.
• Drive ongoing optimization, including experimentation (A/B testing), iterative improvements, and continuous learning.
• Collaborate across stakeholders to ensure alignment with business, regulatory, risk, and operational requirements.
• Act as the voice of the customer, ensuring solutions are intuitive, integrated, and aligned to customer expectations.
• Evaluate emerging technologies, including AI and automation capabilities, to enhance product functionality and operational efficiency.
• Monitor product performance post-launch, identifying issues, risks, and opportunities to improve outcomes.