Product Manager - CX & Subscription Lifecycle

Epson America Inc.; Los Alamitos, Northern (CA, KY); Hybrid; USD 137,000 - 189,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with company match

Educational reimbursement

Paid time off

Employee discounts

Job summary

Epson America, Inc. is seeking a Product Manager for CX & customer Lifecycle to drive the strategic direction and execution of Epson’s direct-to-consumer subscription program.

You will own onboarding, subscriber success, retention, lifecycle management, and BPO relationships, and collaborate across IT, Finance, Product, Analytics, and Operations. The role is based at Epson America's Los Alamitos, CA headquarters with a potential hybrid schedule, travel up to 50%, and a focus on improving

Qualifications

• Bachelor's degree or equivalent experience.
• Experience with customer lifecycle strategies and subscription programs.
• Strong analytical and problem-solving skills to translate data into actionable recommendations.
• Experience collaborating with cross-functional teams and external partners.

Responsibilities

• Contribute to customer lifecycle strategy, onboarding, retention, and experience plans for Epson’s D2C print subscription program.
• Develop subscriber success, onboarding, engagement, retention, and win-back strategies.
• Analyze customer service data, device telemetry, and lifecycle info to improve CX and retention.
• Partner with Product Management, IT, Finance, Credit, Analytics, Operations, BPO providers, and others to manage lifecycle initiatives.
• Monitor readiness, risks, and cross-functional dependencies to ensure successful execution.

Skills

Customer lifecycle

Subscription programs

Program management

Cross-functional collaboration

Analytical skills

Communication skills

Global environments

Travel up to 50%

Education

Bachelor's degree or equivalent experience

Job description

Epson America, Inc. is seeking a Product Manager for CX & customer Lifecycle to drive the strategic direction and execution of Epson’s direct-to-consumer subscription program.

You will own onboarding, subscriber success, retention, lifecycle management, and BPO relationships, and collaborate across IT, Finance, Product, Analytics, and Operations. The role is based at Epson America's Los Alamitos, CA headquarters with a potential hybrid schedule, travel up to 50%, and a focus on improving