Product Manager, Conversions & Onboarding

Information Technology Senior Management Forum; Chicago (IL); On-site; USD 101,000 - 115,000; Full time

Job summary

Capital One is seeking a Senior Associate, Product Management for the Conversions domain in Chicago. The role focuses on transforming how conversion workflows access historical documents and improve customer experiences during onboarding of new portfolios.

You will partner across Enterprise Imaging, Data Management, and Servicing to design features, drive MVPs, and deliver scalable conversion platforms, while embracing AI-driven improvements to reduce customer effort.

Qualifications

• Bachelor’s degree or military experience.
• At least 1 year of product management or related experience.
• Interest in leveraging AI-driven tools to improve customer experiences.

Responsibilities

• Partner with tech and business teams to define conversion features and roadmaps.
• Translate business problems into actionable user stories and MVPs for evaluation.
• Collaborate with designers, data scientists, and subject-matter experts to deliver customer-centric solutions.

Skills

Product management

Agile delivery

Cross-functional collaboration

Education

Bachelor’s degree or military experience

Job description

Capital One is seeking a Senior Associate, Product Management for the Conversions domain in Chicago. The role focuses on transforming how conversion workflows access historical documents and improve customer experiences during onboarding of new portfolios.

You will partner across Enterprise Imaging, Data Management, and Servicing to design features, drive MVPs, and deliver scalable conversion platforms, while embracing AI-driven improvements to reduce customer effort.