Senior Product Manager - AI for Customer Service & CCaaS

ACL Digital; Austin (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

A technology solutions company is looking for a Product Manager specializing in customer service and AI. The ideal candidate will have over 5 years of experience in product management, particularly in enterprise software. Responsibilities include defining product strategy, integrating AI solutions, and collaborating with cross-functional teams to document requirements. Strong analytical and communication skills are essential. Candidates with experience in CCaaS platforms like Genesys Cloud and CRM tools like Salesforce will be preferred. This is an opportunity to influence customer experiences on a global scale.

Qualifications

• 5+ years of experience as a Product Manager, with a focus on enterprise B2B or B2C software.
• Strong hands-on experience with a leading CCaaS platform, specifically Genesys Cloud.
• Demonstrated experience building products that leverage AI or machine learning.

Responsibilities

• Define and execute a compelling product roadmap focused on AI-powered solutions.
• Lead the development and launch of AI features, ensuring they align with strategic goals.
• Partner with stakeholders to gather and document detailed business requirements.

Skills

Product Management

AI Integration

Analytical Skills

Communication

Tools

Genesys Cloud

Salesforce Service Cloud

Tableau

Power BI

Job description

A technology solutions company is looking for a Product Manager specializing in customer service and AI. The ideal candidate will have over 5 years of experience in product management, particularly in enterprise software. Responsibilities include defining product strategy, integrating AI solutions, and collaborating with cross-functional teams to document requirements. Strong analytical and communication skills are essential. Candidates with experience in CCaaS platforms like Genesys Cloud and CRM tools like Salesforce will be preferred. This is an opportunity to influence customer experiences on a global scale.